Top Customer Service Jobs in Ottawa

As an Experienced Sabre Travel Consultant, you will provide exceptional service to corporate business clients, advising on travel arrangements and ensuring compliance with travel policies. You will utilize the Sabre GDS to manage bookings for domestic and international travel, while mentoring team members to enhance service quality.

As a Bilingual Associate Travel Consultant, you will engage in a paid training program to learn about the travel industry and provide exceptional customer service. Your role includes using booking tools, resolving customer inquiries, and becoming TICO certified, with potential for career advancement.

The Support Analyst is responsible for providing exceptional support by responding to customer inquiries, troubleshooting issues with products, and managing customer expectations. This role involves collaborating with team members, conducting product demonstrations, and acting as a technical escalation point.

The Bilingual Premium Support Senior Associate at Airbnb provides exceptional customer service support to users and internal stakeholders, managing complex cases with a focus on resolution and user satisfaction. Responsibilities include direct interaction with customers, simplifying complex information, and fostering relationships while working autonomously to resolve issues. Strong communication and problem-solving skills are essential for this role.

As a Senior Customer Success Manager at Knak, you'll build strong customer relationships, guide them towards their goals, and ensure satisfaction post-implementation. You will analyze customer data, create success plans, provide training, and identify opportunities for growth, acting as a trusted advisor for your clients.

As a Junior Support Specialist, you will assist customers with inquiries regarding energy efficiency programs by phone and email. Your responsibilities include documenting interactions, resolving challenges, promoting products, and aiming to meet KPIs. You will maintain professionalism and contribute to process improvements within the team.

As a Support Specialist, you will respond to customer inquiries via phone and email, document interactions, assist customers with energy efficiency programs, and aim for a high first-call resolution rate. The role requires adapting to program needs and contributing to a collaborative work environment.

As an IT Intern, you'll provide PC and application support, manage IT Help Desk tickets, and assist with hardware/software installations. Your role involves direct interaction with users, multitasking various responsibilities including systems administration and delivering user training. You'll learn troubleshooting skills in a network environment while working closely with IT professionals.

As a Merchant Support Specialist, you will handle inbound queries from merchant partners, assist in onboarding, update merchant details, facilitate account management, and contribute to improving processes. You will work both via voice and digital communication to ensure a high level of service are met.

The Customer and Client Support Lead will manage operations for digital and voice customer teams in Canada. Responsibilities include ensuring SLAs are met, overseeing communication volumes, coaching agents, and managing licensing requirements. The role involves collaboration with leadership to resolve client issues and improve performance through data-driven strategies.

The Specialist, Customer Support will provide exceptional customer experiences by resolving inquiries, requests, and complaints through digital channels. This role involves understanding products, collaborating with departments, managing customer responses, monitoring accounts for fraud, and participating in process improvement projects.

As a Customer Support representative at Jane, you will assist healthcare customers through live channels, troubleshoot inquiries, conduct onboarding calls and demos, and foster relationships to ensure customer satisfaction. You will be an integral part of the team, helping to improve workflows and continually enhance customer interaction quality.

As a Senior Customer Support Lead, you will provide high-quality support while troubleshooting complex issues on Findem's platform. You will build processes to enhance the support function, collaborate with engineering teams, and develop self-service resources to empower customers and improve operational excellence.

As a Customer Support Specialist, you will be the first point of contact for users, assisting them with navigating the CANImmunize platform. Responsibilities include resolving technical issues, managing support tickets, gathering customer feedback, and collaborating with internal teams to enhance user experience and product improvement.

As a Customer Support Specialist at Practice Better, you will engage with users to provide exceptional support for our SaaS product. Your role includes resolving customer issues, training users, developing support materials, and collecting feedback to enhance user satisfaction and retention while meeting KPIs.

The Technical Lead - Client Services will provide post-sales technical support to customers, assist support engineers with complex product issues, manage escalations, and collaborate with R&D for product enhancements. The role requires mentoring, diagnosing issues, and communicating effectively to ensure customer satisfaction.

The Technical Lead for Client Services provides advanced post-sales support for complex technical issues related to Thales IAM products. Responsibilities include mentoring support engineers, managing escalations, leading teams for investigation, interfacing with R&D, and documenting solutions for known issues. Strong customer service and communication skills are critical for success in this role.