Top Customer Service Jobs in Ottawa

CommBank is seeking Indigenous job seekers for various roles across its sectors, offering traineeships, internships, and direct employment opportunities with support from an Indigenous Careers team.

Provides first-line support to parents, students, and staff through email, chat, and phone. Troubleshoots student portal, registration, scheduling, and district platform issues; de-escalates concerns; tracks patterns in a ticketing CRM; escalates complex cases to school and IT leaders; and develops FAQ documentation. The role is fully remote and requires full-time availability aligned with U.S. school district hours.

Provide remote email, chat, and phone support to US and Canadian business owners using an AI receptionist product. Help customers with setup, call forwarding, notifications, and account settings; troubleshoot issues, escalate reproducible problems to engineering, maintain clear communication, and improve help content based on recurring questions.

The program hires students for various administrative roles, providing hands-on experience in a dynamic environment at the House of Commons.