Top Customer Service Jobs in Ottawa

Manage the customer life cycle for large customers, responsible for key metrics such as Customer Health, Retention, and Expansion, become a trusted partner to customers, engage as a mentor, maintain records, engage with customers for further promotion, and act as a customer advocate within the organization.

The Client Support Representative at TRADER Corporation will respond to inbound calls and emails from dealerships, troubleshoot and resolve inquiries, provide training on Dealertrack Canada products, and discuss product benefits with stakeholders. Key responsibilities include interacting with internal and external partners, triaging and resolving issues, providing training, and escalating systemic issues. Qualifications include 2+ years of customer service experience, exceptional communication skills, prioritization abilities, problem-solving skills, and a college diploma or equivalent experience.

Join PolicyMe as a Bilingual Customer Success Specialist, responsible for managing life insurance applications, coordinating with clients and vendors, and maintaining accurate policy records. Requires strong communication skills, empathy, organization, and a willingness to learn in a fast-paced environment.

Interact with external customers via email and phone to provide superior customer service. Collaborate with internal departments to ensure positive customer experience and meet business goals.

As a Customer Success Associate at Xello, you will manage client relationships, drive revenue growth, and ensure client satisfaction. You will develop success plans, conduct training sessions, and collaborate with internal teams to resolve issues. Strong communication, problem-solving, and organizational skills are essential for this role.

The Customer Success Associate will manage renewals, drive revenue growth, build and manage client relationships, develop success plans, share best practices, and resolve client issues. They will also coordinate training sessions, advocate for clients and the company, and report product bugs.

The EV Program Support Specialist plays a critical role in onboarding customers to electric vehicle products, maintaining communication with various departments, troubleshooting issues, identifying optimization opportunities, managing revenue streams, providing exceptional customer support, handling EV-related data and reporting, and monitoring support channels. Requires 5+ years of fleet industry-related experience, account management experience, and a strong understanding of electric vehicle technologies. Must be local and willing to travel to Portland, ME HQ minimum 3 days a week.

Customer Experience Executive at Probe CX requiring Senior High School graduate with 6 months BPO related industry experience. Desired skills include MS Office and Google Suite proficiency. On-site work location at Eastwood City.

Product Support Representative Senior at FIS providing in-depth product support to clients, handling inquiries, ensuring corporate KPIs are met, troubleshooting software issues, and documenting client inquiries.

Develop and execute outreach programs to educate customers about the TruConnect program and provide personalized service recommendations. Assess customers for enrollment eligibility and collect data related to community needs and program effectiveness. Offer unmatched customer service and promote positive image in the community.

Leading the customer experience team at a digital health company to ensure customer satisfaction and automate support processes globally.

The Manager of Customer Experience will be responsible for managing and developing a team that handles commercial and retail customers across Canada. They will focus on delivering best-in-class customer experience, increasing customer satisfaction, and maintaining customer relationships. The role involves overseeing customer support, order execution, and collaborating with various departments to ensure business continuity and growth in revenue and volume. The Manager will also track performance metrics, provide coaching to team members, and implement process improvements.

Customer Success Specialist responsible for onboarding Managed Services customers, establishing strong relationships, driving value, and ensuring customer success. Requires customer communication skills, technical troubleshooting, and product demonstration.

As a Senior Product Support Specialist at Versapay, you'll be the technological linchpin ensuring each customer interaction is a success. Your role involves troubleshooting product-related issues, collaborating with teams, and enhancing customer experience. Requires a bachelor's degree and 4 years of product support experience.

Seeking a highly organized and empathetic Customer Success Specialist to provide top-notch assistance to the Advisor Team and support customers through the life insurance application process. Responsibilities include managing life insurance applications, coordinating with clients and vendors, tracking payments, and maintaining accurate policy records.

As a Functional Support Specialist, responsible for providing quality and timely services during and post-implementation of products to government customers. Conducting level 2 support, monitoring system performance, updating documents, liaising with stakeholders, and providing feedback to internal teams. Must be fluent in English and French, based in Ottawa, Canada.

The Customer Success Operations Specialist will support the sales team in securing renewals, identify areas for improvement, develop and optimize workflows, analyze customer data, design scalable processes, lead initiatives to digitize manual processes, and provide training opportunities for operational excellence.