Top Customer Service Jobs in Ottawa

Lead strategic customer support for several key accounts, collaborating with various teams to enhance the support experience. Perform analysis of support cases, track customer trends, and participate in improvement initiatives. Act as a key contact for customer technical inquiries and represent support in client meetings.

The Customer Service Technologist will implement and manage customer experience services for LEO satellite products, leading internal teams, developing implementation plans, troubleshooting system faults, and ensuring positive customer relationships and service performance.

As a Customer Support member at Jane, you'll assist customers through various channels, ensuring satisfaction by addressing inquiries, conducting demos, and providing onboarding support while building strong relationships. You'll need excellent communication skills, empathy, and adaptability to thrive in a fast-paced environment.

The role involves managing a team of 10-15 customer support ambassadors, ensuring high-quality support services, providing guidance and coaching, and developing performance strategies. The manager will handle complex customer issues, collaborate on staffing needs, and monitor team performance in a dynamic environment.

The Manager of Premium Support at Airbnb will lead a customer service team of 10-15 ambassadors, ensuring high-quality support and operational efficiency. Key responsibilities include managing escalations, conducting performance coaching, implementing best practices, and collaborating with staffing teams to meet operational needs.

ModSquad is seeking Mod Contractors for Tier 1 Customer Support roles, focusing on ticket and email support. This role involves assisting customers, resolving their issues, and optimizing their use of client products. A user-centric approach and a passion for TV and movies are preferred. Candidates must have experience in technical support and be proficient in English.

As a Support Specialist I, you will resolve customer inquiries via email, phone, and chat while maintaining a high standard of customer experience. You’ll triage requests, document bugs, and collaborate with teams to enhance service quality. Additionally, you will contribute to team success through mentorship and knowledge sharing.

As a Senior Customer Support Specialist, you will assist customers via email and phone, collaborating with Project Management to solve challenges. You'll log requests in GitLab, maintain effective communication, diagnose issues, and suggest improvements based on support trends.