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Top Customer Service Jobs in Ottawa

9 Days Ago
Easy Apply
Remote
Ottawa, ON
Easy Apply
Junior
Junior
Big Data • Fintech • Mobile • Payments • Financial Services
As a Customer Advocacy Associate II at Affirm, you will manage complex complaints from regulators, ensuring a high-quality customer experience. Your role involves investigating complaints, collaborating with cross-functional teams to identify improvement opportunities, and enhancing customer trust in Affirm’s products and services.
Top Skills: CollaborationCommunicationsCustomer ServiceOperationsProblem-SolvingRegulatory Compliance
7 Hours Ago
Remote
Ottawa, ON
Junior
Junior
Cloud • Information Technology • Payments • Software • Database
As a Customer Support Representative at Roofr, you will provide high-quality support to customers via phone, email, and chat, troubleshoot issues, maintain product knowledge, and work closely with various teams to enhance the customer experience. You’ll focus on resolving inquiries and ensuring customer satisfaction while contributing to a seamless support process.
Top Skills: Zendesk
Junior
Fintech • Payments • Financial Services
This role involves providing personalized financial advice and support to clients in various areas such as online business, life and health insurance, and group benefits. The advisor will help clients with policy-related inquiries and daily tasks, while also building loyalty among Desjardins members.
Top Skills: Bilingualism (French And English)Customer ServiceFinancial AdviceInsurance PoliciesOnline Business Support
21 Days Ago
Remote
Ottawa, ON
Junior
Junior
Security
The Remote Customer Experience Representative will interact with external customers via email and phone to provide superior customer service. Responsibilities include resolving inquiries, modifying orders, documenting warranty programs, collaborating with internal departments, and adhering to company policies and service level agreements.
Top Skills: As400Customer ServiceMS Office
9 Days Ago
Hybrid
Ottawa, ON
Senior level
Senior level
Other
The Customer Service Technologist will implement and manage customer experience services for LEO satellite products, leading internal teams, developing implementation plans, troubleshooting system faults, and ensuring positive customer relationships and service performance.
Top Skills: Analysis ToolsCustomer Support TechnologyData CollectionSupervisory SystemsTelecommunications
15 Days Ago
Ottawa, ON
Mid level
Mid level
Artificial Intelligence • Robotics
As a Technical Support Specialist, you'll be the primary contact for customer inquiries regarding software and hardware issues, guiding users through troubleshooting and setup. You'll create support resources, diagnose problems, escalate complex issues, and collect customer feedback to enhance product usability.
Top Skills: Application SupportCommunicationCustomer ServiceProblem-SolvingTechnical SupportTroubleshooting
17 Days Ago
Remote
Ottawa, ON
Junior
Junior
Insurance • Financial Services
The Customer Success Specialist will assist customers throughout the life insurance application process, ensuring top-notch service from submission to claims. Responsibilities include managing applications, coordinating medical exams, tracking billing information, and collaborating with various teams to enhance customer experience.
Top Skills: Customer ServiceGoogle SuiteInsuranceLife InsuranceSales
21 Days Ago
Remote
Ottawa, ON
Junior
Junior
Security
As a bilingual customer experience representative, you will provide exceptional service via phone and email, resolving customer inquiries about products and orders. You will collaborate with internal departments and document customer interactions to ensure positive experiences while maintaining service level agreements.
Top Skills: As400Bilingual EnglishBilingual FrenchCrm ApplicationsCustomer ServiceMS Office
Senior level
Fintech • Software • Travel • Business Intelligence • Consulting • App development • Big Data Analytics
As an Experienced Sabre Travel Consultant, you will provide exceptional service to corporate business clients, advising on travel arrangements and ensuring compliance with travel policies. You will utilize the Sabre GDS to manage bookings for domestic and international travel, while mentoring team members to enhance service quality.
Top Skills: Customer ServiceGdsSabreTravel Analysis
Entry level
Fintech • Software • Travel • Business Intelligence • Consulting • App development • Big Data Analytics
As a Bilingual Associate Travel Consultant, you will engage in a paid training program to learn about the travel industry and provide exceptional customer service. Your role includes using booking tools, resolving customer inquiries, and becoming TICO certified, with potential for career advancement.
Top Skills: Booking SystemsCustomer ServiceGdsSalesTravel Industry
Reposted 23 Days Ago
Hybrid
Ottawa, ON
Mid level
Mid level
Software • Cybersecurity
The Support Analyst is responsible for providing exceptional support by responding to customer inquiries, troubleshooting issues with products, and managing customer expectations. This role involves collaborating with team members, conducting product demonstrations, and acting as a technical escalation point.
Top Skills: Customer ServiceDocumentationIbm ILinuxProblem SolvingWindows
Reposted 23 Days Ago
Ottawa, ON
Senior level
Senior level
Real Estate • Travel • PropTech
The Bilingual Premium Support Senior Associate at Airbnb provides exceptional customer service support to users and internal stakeholders, managing complex cases with a focus on resolution and user satisfaction. Responsibilities include direct interaction with customers, simplifying complex information, and fostering relationships while working autonomously to resolve issues. Strong communication and problem-solving skills are essential for this role.
Top Skills: Apple/Mac OsCommunicationComputer SkillsConflict ResolutionCrm SystemsCustomer ServiceGoogle SuiteMulticultural ExperienceProblem-Solving
Reposted 23 Days Ago
Remote
Ottawa, ON
Senior level
Senior level
Marketing Tech • Software
As a Senior Customer Success Manager at Knak, you'll build strong customer relationships, guide them towards their goals, and ensure satisfaction post-implementation. You will analyze customer data, create success plans, provide training, and identify opportunities for growth, acting as a trusted advisor for your clients.
Top Skills: Account ManagementCampaign CreationCross-SellingCSSCustomer ExperienceCustomer ServiceCustomer SuccessData AnalysisGainsightHTMLIntercomMarketing AutomationMarketoRelationship ManagementSequel DbSFDCTableauTraining
Junior
Energy • Utilities
As a Junior Support Specialist, you will assist customers with inquiries regarding energy efficiency programs by phone and email. Your responsibilities include documenting interactions, resolving challenges, promoting products, and aiming to meet KPIs. You will maintain professionalism and contribute to process improvements within the team.
Top Skills: BilingualContact Center SoftwareCustomer ServiceMS Office
25 Days Ago
Remote
Ottawa, ON
Entry level
Entry level
Energy • Utilities
As a Support Specialist, you will respond to customer inquiries via phone and email, document interactions, assist customers with energy efficiency programs, and aim for a high first-call resolution rate. The role requires adapting to program needs and contributing to a collaborative work environment.
Top Skills: Contact Center SoftwareCustomer ServiceData EntryMS Office
25 Days Ago
Ottawa, ON
Internship
Internship
Automotive
As an IT Intern, you'll provide PC and application support, manage IT Help Desk tickets, and assist with hardware/software installations. Your role involves direct interaction with users, multitasking various responsibilities including systems administration and delivering user training. You'll learn troubleshooting skills in a network environment while working closely with IT professionals.
Top Skills: Customer ServiceDatabase DevelopmentEquipment InstallationsIt Help DeskPc SupportSystems Administration
Reposted 11 Days Ago
Remote
Hybrid
Ottawa, ON
Entry level
Entry level
Fintech • Payments • Software • Financial Services
As a Merchant Support Specialist, you will handle inbound queries from merchant partners, assist in onboarding, update merchant details, facilitate account management, and contribute to improving processes. You will work both via voice and digital communication to ensure a high level of service are met.
Top Skills: Internal SystemsSalesforceTableauZendesk
5 Days Ago
Remote
Ottawa, ON
Mid level
Mid level
Financial Services
The Customer and Client Support Lead will manage operations for digital and voice customer teams in Canada. Responsibilities include ensuring SLAs are met, overseeing communication volumes, coaching agents, and managing licensing requirements. The role involves collaboration with leadership to resolve client issues and improve performance through data-driven strategies.
2 Days Ago
Ottawa, ON
Junior
Junior
Fintech • Payments • Software • Financial Services
The Specialist, Customer Support will provide exceptional customer experiences by resolving inquiries, requests, and complaints through digital channels. This role involves understanding products, collaborating with departments, managing customer responses, monitoring accounts for fraud, and participating in process improvement projects.
Top Skills: Genesys Cloud
8 Days Ago
Remote
Ottawa, ON
Junior
Junior
Software
As a Customer Support representative at Jane, you will assist healthcare customers through live channels, troubleshoot inquiries, conduct onboarding calls and demos, and foster relationships to ensure customer satisfaction. You will be an integral part of the team, helping to improve workflows and continually enhance customer interaction quality.
Top Skills: Crm ToolsCustomer Support Software
3 Days Ago
Hybrid
Ottawa, ON
Senior level
Senior level
Artificial Intelligence • Software
As a Senior Customer Support Lead, you will provide high-quality support while troubleshooting complex issues on Findem's platform. You will build processes to enhance the support function, collaborate with engineering teams, and develop self-service resources to empower customers and improve operational excellence.
12 Days Ago
Remote
Ottawa, ON
Entry level
Entry level
Healthtech • Software
As a Customer Support Specialist, you will be the first point of contact for users, assisting them with navigating the CANImmunize platform. Responsibilities include resolving technical issues, managing support tickets, gathering customer feedback, and collaborating with internal teams to enhance user experience and product improvement.
Top Skills: CollaborationCommunicationCustomer SupportJIRAProblem-SolvingSaaSTechnical TroubleshootingZendesk
15 Days Ago
Remote
Ottawa, ON
Junior
Junior
Artificial Intelligence • Healthtech • Information Technology
As a Customer Support Specialist at Practice Better, you will engage with users to provide exceptional support for our SaaS product. Your role includes resolving customer issues, training users, developing support materials, and collecting feedback to enhance user satisfaction and retention while meeting KPIs.
Top Skills: Customer SupportHealth And WellnessLive-Chat SupportSaaS
Reposted 23 Days Ago
Ottawa, ON
Expert/Leader
Expert/Leader
Fashion
The Technical Lead - Client Services will provide post-sales technical support to customers, assist support engineers with complex product issues, manage escalations, and collaborate with R&D for product enhancements. The role requires mentoring, diagnosing issues, and communicating effectively to ensure customer satisfaction.
Top Skills: .NetActive DirectoryCheckpointCisco AsaJuniperLdapLinuxMicrosoft Windows ServerMs IisMs IsaMssqlMySQLOracleOspfRadiusRipSonic-WallSQLSsl VpnTcp/IpTmgUagVMwareXML
Reposted 23 Days Ago
Ottawa, ON
Expert/Leader
Expert/Leader
Logistics • Transportation
The Technical Lead for Client Services provides advanced post-sales support for complex technical issues related to Thales IAM products. Responsibilities include mentoring support engineers, managing escalations, leading teams for investigation, interfacing with R&D, and documenting solutions for known issues. Strong customer service and communication skills are critical for success in this role.
Top Skills: .NetActive DirectoryCheckpointCisco AsaJuniperLdapLinuxMicrosoft ExchangeMicrosoft SharepointMicrosoft Windows ServerMs IisMs IsaMssqlMySQLOracleOspfRadiusRipSonic-WallSQLSsl VpnTcpipTmgUagVMwareXML
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