Top Customer Service Jobs in Ottawa

The Customer Service Technologist will implement and manage customer experience services for LEO satellite products, leading internal teams, developing implementation plans, troubleshooting system faults, and ensuring positive customer relationships and service performance.

The Technical Lead - Client Services will provide post-sales technical support to customers, assist support engineers with complex product issues, manage escalations, and collaborate with R&D for product enhancements. The role requires mentoring, diagnosing issues, and communicating effectively to ensure customer satisfaction.

The Technical Lead for Client Services provides advanced post-sales support for complex technical issues related to Thales IAM products. Responsibilities include mentoring support engineers, managing escalations, leading teams for investigation, interfacing with R&D, and documenting solutions for known issues. Strong customer service and communication skills are critical for success in this role.

The role involves managing a team of 10-15 customer support ambassadors, ensuring high-quality support services, providing guidance and coaching, and developing performance strategies. The manager will handle complex customer issues, collaborate on staffing needs, and monitor team performance in a dynamic environment.

The Customer and Client Support Lead will manage operations for digital and voice customer teams in Canada. Responsibilities include ensuring SLAs are met, overseeing communication volumes, coaching agents, and managing licensing requirements. The role involves collaboration with leadership to resolve client issues and improve performance through data-driven strategies.

As a Customer Support member at Jane, you'll assist customers through various channels, ensuring satisfaction by addressing inquiries, conducting demos, and providing onboarding support while building strong relationships. You'll need excellent communication skills, empathy, and adaptability to thrive in a fast-paced environment.

As a Senior Customer Support Lead, you will provide high-quality support while troubleshooting complex issues on Findem's platform. You will build processes to enhance the support function, collaborate with engineering teams, and develop self-service resources to empower customers and improve operational excellence.

As a Customer Support Representative at 7shifts, you will be the first point of contact for customers via chat, email, and phone channels. Your responsibilities include troubleshooting customer issues, providing product training, identifying new solutions for customers, tracking requests, and collaborating with the support team.