Top Business Analyst Jobs in Ottawa

Business Analyst supporting a federal USDA IT modernization project. Translates NEPA environmental review processes into user stories, system requirements, workflows, business rules, and acceptance criteria. Collaborates with product owners, technical teams, and government stakeholders; facilitates workshops, analyzes processes across multiple agencies, supports AI and case-management modules, maps regulatory requirements, and conducts User Acceptance Testing.

The Business Analyst & Tester elicits and documents business and systems requirements, analyzes processes, creates use cases and test plans, and executes testing to validate solutions. The role collaborates with developers and stakeholders, identifies process improvements, supports Agile delivery, prepares client-facing documentation and presentations, and participates in discovery sessions, demonstrations, and implementation activities.

Senior Agile Business Analyst/Tester responsible for gathering and documenting technical and business requirements, creating user stories and acceptance criteria, coordinating UAT, managing defects, and supporting Agile ceremonies. The role bridges stakeholders, product owners, developers, QA teams, and program leadership while providing JIRA-based delivery tracking, risk and dependency management, release readiness support, and program reporting across multiple technology workstreams.

Supports identity and access management, troubleshoots internal business systems, resolves technical tickets, validates system functionality, manages engineering escalations, supports critical incidents, automates workflows, and documents resolutions. The role works across Salesforce, Amazon Connect, Okta, Jira, and other tools while partnering with support, product, and engineering teams to improve system reliability and user experience.

Supports identity and access management, troubleshoots technical issues across Salesforce, Amazon Connect, Okta, and internal systems, and resolves tickets for internal support teams. The role validates system functionality, manages Jira escalations, partners with engineering during incidents, automates workflows, documents solutions, and identifies recurring issues for systemic improvement. It requires strong technical troubleshooting, communication, organization, and the ability to interpret code, logs, and system configurations.

Serves as a liaison between business teams and IT, gathering requirements, improving processes, and supporting Salesforce and other business systems. Responsibilities include solution design, documentation, testing, UAT, project coordination, change management, data governance, reporting, training, and end-user support. The role manages cross-functional initiatives, monitors data quality, and recommends improvements that support business performance and strategic objectives.

Analyzes complex financial, operational, and systems-related business processes; identifies improvement opportunities; develops performance metrics and recommendations; supports business transformation initiatives; prepares project documentation; and collaborates with stakeholders in a Canadian defence environment.

Leads business analysis for insurance and insurtech transformation programs. Partners with clients and technical teams to gather requirements, create functional specifications, model current and future processes, conduct gap analyses, develop test plans, and recommend improvements. Manages business process documentation and leads Business Analysts, while advising stakeholders on adoption, readiness, change strategy, execution, and benefits management.

Develops and manages public-sector procurement documentation, RFB packages, scopes, requirements, SOWs, and evaluation materials. Advises stakeholders on procurement strategies, risks, timelines, vendor engagement, and contract awards. Creates user-centered digital content using plain-language and accessibility principles, while applying research, analytics, SEO, information architecture, and content testing. Facilitates workshops, approvals, knowledge transfer, and consensus-building across multidisciplinary teams.

Supports client delivery for AI-powered insurance solutions by facilitating discovery workshops, translating business needs into requirements and user stories, designing workflows, analyzing product performance, and leading testing and UAT. The role collaborates with engineering and product teams, identifies integrations and risks, validates AI outputs, and drives continuous improvement through analytical reporting and AI-assisted process optimization.

Bridges business and software engineering teams by leading requirements discovery, documenting workflows and technical specifications, managing and prioritizing backlogs, refining user stories, and facilitating Agile sessions. The role analyzes root causes, clarifies business logic, supports developers, translates complex technical concepts, and improves collaboration and delivery processes across stakeholders.

Leads business analysis for AI and automation initiatives by identifying adoption opportunities, developing business cases, gathering requirements, facilitating stakeholder workshops, supporting solution design and delivery, measuring benefits, and contributing to AI governance and continuous improvement.

Translates business needs into AI solution requirements, assesses AI and automation opportunities, develops business cases, and supports solution design and delivery. The role facilitates stakeholder collaboration, testing, implementation, change management, reporting, benefits tracking, and continuous improvement across AI initiatives.

Leads business analysis for complex customer integration projects, including requirements gathering, functional specifications, system design, configuration, testing, UAT, training, estimation, and client advising. Partners with customers, integration teams, and internal stakeholders throughout implementation. Supports pre-sales and RFP activities, mentors analysts, reinforces business analysis methodologies, and contributes to process improvement.

Leads end-to-end business process discovery, mapping, optimization, governance, and documentation. Designs and delivers Salesforce Health Cloud and Sales Cloud solutions, including flows, data models, security controls, integrations, migrations, prototypes, and production deployments. Facilitates stakeholder workshops, translates operational needs into scalable solutions, drives continuous improvement, and establishes KPIs and SLAs. Serves as a Salesforce Health Cloud subject matter expert while collaborating across Product, Engineering, Sales, Operations, and external implementation partners.

Elicits and documents business requirements, facilitates stakeholder workshops, analyzes current and future-state processes, and creates BRDs, functional requirements, user stories, and process maps. Supports Agile delivery activities, UAT, change traceability, post-launch solution monitoring, and user training. The role independently manages requirements for a defined business area or system and applies process, data, and stakeholder analysis skills.

Elicits and documents business and functional requirements, facilitates stakeholder workshops, analyzes current and future-state processes, and creates BRDs, functional requirements, user stories, and process maps. Supports Agile delivery activities, UAT, requirement traceability, solution performance monitoring, and user training for enterprise productivity and workflow tools.

Leads complex business and systems analysis for public-sector healthcare IT initiatives. Responsibilities include stakeholder engagement, requirements elicitation, process and data modeling, data discovery, migration support, defect and impact analysis, vendor upgrade gap analysis, business cases, documentation, training, and implementation liaison activities. The role requires translating business needs into technical requirements and supporting healthcare solutions involving infectious disease, immunization, vaccine distribution, and related public health processes.

Leads business analysis, product strategy, UX research, accessibility, requirements, backlog prioritization, prototyping, usability testing, and Agile delivery for complex digital solutions. Develops user journeys, personas, wireframes, prototypes, product roadmaps, success metrics, test plans, and risk strategies. Collaborates with product owners, developers, vendors, and stakeholders to deliver intuitive, accessible experiences and guide product decisions from discovery through deployment.

Perform business analysis and requirements documentation, evaluate existing procedures and data structures, define interfaces and data dictionaries, identify and prototype redesigned business processes, specify modifications to automated processes, and establish acceptance test criteria while supporting departmental methodologies.

Configure CityView software to meet customer requirements, conduct business analysis and process mapping, identify system gaps, support legacy data conversion, test solutions, and train end users. The role works directly with local government clients throughout the implementation lifecycle, coordinates with project and technical teams, documents requirements, validates configurations, and provides project updates. This is a fully remote role requiring up to 15% travel across Canada and the United States.

Own and support delivery of Form3’s US Payments product suite across FedNow, RTP, Fedwire, Zelle, and ACH. Translate product vision into requirements, user stories, acceptance criteria, and functional specifications while collaborating with Engineering, Product, customers, and internal stakeholders. Analyze product changes and data, provide subject-matter expertise, support gateway development, and contribute to prioritization and continuous improvement.

Lead commercial success of C5ISR embedded electronics product lines across lifecycle: market research, product definition, business cases, pricing, ROI forecasting, engineering collaboration, launch, sustainment, obsolescence management, and sales support. Provide SME pre-sales, drive third-party collaborations, and create marketing materials and roadmaps to grow market share and revenue.

Build and maintain finance data models, pipelines, analytical models, datasets, and Power BI reports using Microsoft Fabric, Databricks, PySpark, and related platforms. Integrate SAP and non-SAP financial data, ensure metadata, lineage, governance, and production reliability, and manage code releases through GitHub. Collaborate with finance, engineering, and business stakeholders to deliver scalable, AI-ready data solutions and translate complex information into actionable insights.

Conduct client interviews and process analysis to identify legal workflow automation opportunities. Create process maps, requirements, solution designs, and documentation; configure and test no-code or low-code workflows; troubleshoot and support CLM and legal AI tools. Facilitate workshops, presentations, and problem solving while managing project scope, timelines, budgets, reporting, and client delivery. Collaborate with legal, engineering, and development teams to improve enterprise legal operations.