Top Business Analyst Jobs in Ottawa

Supports technology training programs through business analysis, requirements gathering, process documentation, governance, scheduling, KPI reporting, and continuous improvement. Coordinates stakeholders, training product lifecycle activities, competency initiatives, and Agile practices. Serves as SharePoint Lead for information management and document control, provides data-driven recommendations, and supports project and operational decision-making while ensuring compliance with organizational standards and policies.

The Business Analyst leads business process analysis, requirements elicitation, solution definition, stakeholder workshops, and functional specification development. The role supports technology roadmaps and the design, implementation, testing, enhancement, and ongoing support of business applications. Responsibilities include requirements and defect management, test planning, solution viability assessments, project coordination, documentation, and collaboration with business, technical, project, and change management teams.

Supports a finance ERP transformation from design through implementation. Responsibilities include mapping current and future-state processes, gathering business requirements, supporting ERP configuration and integrations, developing SIT/UAT scenarios, managing issues, assisting with data migration, and supporting training and change activities. The analyst serves as a liaison among Finance users, project teams, IT, vendors, and external partners while helping improve financial workflows and reporting.

Entry-level rotational development program covering warehouse logistics, sales, customer service, inventory, purchasing, credit management, contracts, pricing, financial statements, and operations. The trainee will learn the business across multiple phases before applying their knowledge to improve processes and efficiencies. Responsibilities include serving customers, managing inventory, reviewing expenses, supporting pricing controls, and building relationships with customers, vendors, and teammates.

Supports identity and access management, troubleshoots internal business systems, resolves technical tickets, validates system functionality, manages engineering escalations, supports critical incidents, automates workflows, and documents resolutions. The role works across Salesforce, Amazon Connect, Okta, Jira, and other tools while partnering with support, product, and engineering teams to improve system reliability and user experience.

Supports identity and access management, troubleshoots technical issues across Salesforce, Amazon Connect, Okta, and internal systems, and resolves tickets for internal support teams. The role validates system functionality, manages Jira escalations, partners with engineering during incidents, automates workflows, documents solutions, and identifies recurring issues for systemic improvement. It requires strong technical troubleshooting, communication, organization, and the ability to interpret code, logs, and system configurations.

Analyzes complex financial, operational, and systems-related business processes; identifies improvement opportunities; develops performance metrics and recommendations; supports business transformation initiatives; prepares project documentation; and collaborates with stakeholders in a Canadian defence environment.

Leads business analysis for insurance and insurtech transformation programs. Partners with clients and technical teams to gather requirements, create functional specifications, model current and future processes, conduct gap analyses, develop test plans, and recommend improvements. Manages business process documentation and leads Business Analysts, while advising stakeholders on adoption, readiness, change strategy, execution, and benefits management.

Senior Analyst responsible for enterprise endpoint management and software packaging. Manage SCCM/Intune, Citrix and VMware platforms; maintain Windows images, Autopilot, drivers and BIOS; automate deployments and scripting (PowerShell, MS Graph); monitor system health; provide top-tier support; ensure security and policy compliance; produce documentation; work with stakeholders and vendors; contribute to strategic planning and special projects.

Leads SAP Sales and Distribution and Order-to-Cash solutions, serving as a senior liaison between IT and business stakeholders. Responsibilities include requirements analysis, solution design, configuration, testing, implementation, production support, integrations, data analysis, and process improvement. The role leads complex projects, coordinates testing, resolves issues, advises management, trains users, and mentors team members while supporting enterprise applications in manufacturing and distribution environments.

Senior Business Analyst responsible for consolidating payment gateways into a target platform. The role requires deep U.S. payments and TSYS acquiring expertise, requirements elicitation, technical documentation, data mapping, migration support, API and integration analysis, UAT and testing coordination, defect management, and production release support. The analyst will collaborate across product, architecture, engineering, data, migration, QA, and business teams while leading SAFe ceremonies and maintaining program-level requirements traceability.

Supports client delivery for AI-powered insurance solutions by facilitating discovery workshops, translating business needs into requirements and user stories, designing workflows, analyzing product performance, and leading testing and UAT. The role collaborates with engineering and product teams, identifies integrations and risks, validates AI outputs, and drives continuous improvement through analytical reporting and AI-assisted process optimization.

Bridges business and software engineering teams by leading requirements discovery, documenting workflows and technical specifications, managing and prioritizing backlogs, refining user stories, and facilitating Agile sessions. The role analyzes root causes, clarifies business logic, supports developers, translates complex technical concepts, and improves collaboration and delivery processes across stakeholders.

Leads business analysis for AI and automation initiatives by identifying adoption opportunities, developing business cases, gathering requirements, facilitating stakeholder workshops, supporting solution design and delivery, measuring benefits, and contributing to AI governance and continuous improvement.

Translates business needs into AI solution requirements, assesses AI and automation opportunities, develops business cases, and supports solution design and delivery. The role facilitates stakeholder collaboration, testing, implementation, change management, reporting, benefits tracking, and continuous improvement across AI initiatives.

Leads end-to-end business process discovery, mapping, optimization, governance, and documentation. Designs and delivers Salesforce Health Cloud and Sales Cloud solutions, including flows, data models, security controls, integrations, migrations, prototypes, and production deployments. Facilitates stakeholder workshops, translates operational needs into scalable solutions, drives continuous improvement, and establishes KPIs and SLAs. Serves as a Salesforce Health Cloud subject matter expert while collaborating across Product, Engineering, Sales, Operations, and external implementation partners.

Leads complex business and systems analysis for public-sector healthcare IT initiatives. Responsibilities include stakeholder engagement, requirements elicitation, process and data modeling, data discovery, migration support, defect and impact analysis, vendor upgrade gap analysis, business cases, documentation, training, and implementation liaison activities. The role requires translating business needs into technical requirements and supporting healthcare solutions involving infectious disease, immunization, vaccine distribution, and related public health processes.

Leads business analysis, product strategy, UX research, accessibility, requirements, backlog prioritization, prototyping, usability testing, and Agile delivery for complex digital solutions. Develops user journeys, personas, wireframes, prototypes, product roadmaps, success metrics, test plans, and risk strategies. Collaborates with product owners, developers, vendors, and stakeholders to deliver intuitive, accessible experiences and guide product decisions from discovery through deployment.

Perform business analysis and requirements documentation, evaluate existing procedures and data structures, define interfaces and data dictionaries, identify and prototype redesigned business processes, specify modifications to automated processes, and establish acceptance test criteria while supporting departmental methodologies.

Configure CityView software to meet customer requirements, conduct business analysis and process mapping, identify system gaps, support legacy data conversion, test solutions, and train end users. The role works directly with local government clients throughout the implementation lifecycle, coordinates with project and technical teams, documents requirements, validates configurations, and provides project updates. This is a fully remote role requiring up to 15% travel across Canada and the United States.

Own and support delivery of Form3’s US Payments product suite across FedNow, RTP, Fedwire, Zelle, and ACH. Translate product vision into requirements, user stories, acceptance criteria, and functional specifications while collaborating with Engineering, Product, customers, and internal stakeholders. Analyze product changes and data, provide subject-matter expertise, support gateway development, and contribute to prioritization and continuous improvement.

Lead commercial success of C5ISR embedded electronics product lines across lifecycle: market research, product definition, business cases, pricing, ROI forecasting, engineering collaboration, launch, sustainment, obsolescence management, and sales support. Provide SME pre-sales, drive third-party collaborations, and create marketing materials and roadmaps to grow market share and revenue.

Build and maintain finance data models, pipelines, analytical models, datasets, and Power BI reports using Microsoft Fabric, Databricks, PySpark, and related platforms. Integrate SAP and non-SAP financial data, ensure metadata, lineage, governance, and production reliability, and manage code releases through GitHub. Collaborate with finance, engineering, and business stakeholders to deliver scalable, AI-ready data solutions and translate complex information into actionable insights.

Conduct client interviews and process analysis to identify legal workflow automation opportunities. Create process maps, requirements, solution designs, and documentation; configure and test no-code or low-code workflows; troubleshoot and support CLM and legal AI tools. Facilitate workshops, presentations, and problem solving while managing project scope, timelines, budgets, reporting, and client delivery. Collaborate with legal, engineering, and development teams to improve enterprise legal operations.

Analyzes complex financial and business data, develops KPI reports and dashboards, and translates findings into polished visual narratives and presentations. The role supports senior leadership decision-making, presents insights to nontechnical stakeholders, manages competing analytical requests, and collaborates with Finance, BI, legal, marketing, and HR teams. It requires advanced Excel and PowerPoint proficiency, data visualization experience, strong communication skills, and at least four years of related experience.