Top Analyst Jobs in Ottawa

Supports identity and access management, troubleshoots internal business systems, resolves technical tickets, validates system functionality, manages engineering escalations, supports critical incidents, automates workflows, and documents resolutions. The role works across Salesforce, Amazon Connect, Okta, Jira, and other tools while partnering with support, product, and engineering teams to improve system reliability and user experience.

Supports identity and access management, troubleshoots technical issues across Salesforce, Amazon Connect, Okta, and internal systems, and resolves tickets for internal support teams. The role validates system functionality, manages Jira escalations, partners with engineering during incidents, automates workflows, documents solutions, and identifies recurring issues for systemic improvement. It requires strong technical troubleshooting, communication, organization, and the ability to interpret code, logs, and system configurations.

Analyze workforce, talent, organizational health, and employee experience data to support senior People leaders. Build dashboards, reports, and scalable insight products; use AI to automate analyses; translate ambiguous questions into recommendations; create executive-ready storytelling; improve data quality and self-service reporting; and partner with People, data, and systems teams while protecting sensitive employee information.

Supports the governance, risk, and compliance program with a focus on third-party risk management. Conducts vendor assessments, maintains security policies and standards, performs risk analysis, supports SOC 2 audits, gathers evidence, tracks findings, and conducts internal audits. The role also uses AI and machine learning tools to improve GRC processes and promotes security awareness across the organization.

Provides technical support for production radiology systems, responding to time-sensitive customer incidents, troubleshooting Windows, networking, hardware, storage, and database issues, documenting cases, managing a 20–30 ticket backlog, and coordinating with internal technical and business teams. The role is remote within Canada, requires weekday shifts and an on-call rotation, and supports systems that may affect patient care.

Provide time-sensitive technical support for production radiology systems affecting patient care. Troubleshoot Windows, network, hardware, storage, database, RIS, and PACS issues; document incidents, collect logs, manage a 20–30-case ticket backlog, and coordinate with internal teams to resolve customer problems. The role requires customer service, scheduled shifts, and participation in an on-call rotation.

Own complex financial files, customer incentive programs, revenue adjustments, forecasting models, and KPI reporting. Design and evaluate deal desk incentives, analyze strategic initiatives, support accounting close processes, and provide financial insights for leadership. The role partners cross-functionally with sales, accounting, analytics, and corporate FP&A while improving financial models, tracking performance, and presenting business drivers through clear analysis and data visualization.

Triage bug bounty and vulnerability management reports, validate findings, assess severity, identify duplicates, and coordinate remediation through closure. Collaborate with PSIRT, engineering, legal, communications, customer success, and security teams. Support CVE assignments as a CNA representative, communicate with researchers and customers, maintain accurate records, monitor operational metrics, and improve vulnerability-handling procedures, runbooks, and documentation.

Owns the three-statement financial model, monthly forecasting consolidation, long-range planning, executive and board reporting, and strategic financial analysis. Partners with Finance Systems and cross-functional stakeholders to improve planning tools, forecast accuracy, and finance processes. Supports annual operating plans, financial reviews, ad hoc analysis, and AI-enabled finance systems development.

Design and execute manual and automated QA testing across web, desktop, and mobile applications. Create test plans, perform exploratory testing, maintain end-to-end regression suites, investigate failures, assess release risk, and validate deployments. Collaborate with Product, Design, and Engineering to improve testability and quality practices. Use AI tools such as Cursor and Claude while independently verifying their output.

Performs GIS mapping, spatial analysis, cartographic production, data management, web map and dashboard development, and geospatial field-data support for environmental projects. Maintains spatial and non-spatial datasets in an Esri environment, applies quality-control standards, supports multidisciplinary deliverables, and collaborates with GIS teams and field crews. The role requires a related bachelor’s degree and at least two years of professional GIS experience.

Underwrite new credit requests, conduct annual reviews, assess customer creditworthiness and risk, manage credit facilities and draw requests, and support relationship managers in delivering profitable business growth. The role requires monitoring portfolios, ensuring regulatory and policy compliance, identifying risks, improving processes, supporting cross-selling, and maintaining strong internal and external stakeholder relationships.

Provides subject-matter expertise for financial reporting systems and ERP administration, including governance, documentation, controls, testing, and lifecycle support. Partners with finance stakeholders to improve processes, reporting, integrations, and data integrity. Develops Excel-based financial models for forecasting, budgeting, planning, and scenario analysis. Supports business requirements, system enhancements, root-cause investigations, compliance, and continuous improvement.

Provides administrative and office support for Outreach and Housing programs. Responsibilities include preparing reports and correspondence, protecting confidential files, scheduling meetings and events, maintaining databases and trackers, processing receipts and invoices, entering program statistics, coordinating outreach schedules, and supporting program teams. Requires strong organization, communication, confidentiality, basic bookkeeping, data entry, and Microsoft Office 365 skills.

Provides technical support for Tecsys Elite customers by managing ServiceNow cases, troubleshooting applications and integrations, analyzing logs and stack traces, writing SQL queries, and reading Java-based code. Communicates with customers, provides workarounds, documents solutions, meets SLA commitments, and coordinates escalations with infrastructure, cloud operations, business intelligence, and custom development teams.

Serves as a liaison between business teams and IT, gathering requirements, improving processes, and supporting Salesforce and other business systems. Responsibilities include solution design, documentation, testing, UAT, project coordination, change management, data governance, reporting, training, and end-user support. The role manages cross-functional initiatives, monitors data quality, and recommends improvements that support business performance and strategic objectives.

Provides enterprise application support and problem management, restoring service, triaging incidents, managing major incidents, and coordinating resolutions within service-level targets. Maintains configuration, incident, problem, and known-error databases; develops documentation, user guides, knowledge bases, and training. Communicates with clients and senior leaders, supports change advisory activities, monitors events, coordinates suppliers, and recommends service improvements.

Analyzes complex financial, operational, and systems-related business processes; identifies improvement opportunities; develops performance metrics and recommendations; supports business transformation initiatives; prepares project documentation; and collaborates with stakeholders in a Canadian defence environment.

Own recurring indirect tax compliance across U.S. and international jurisdictions, including preparing returns, reconciling tax data, recording journal entries, maintaining compliance calendars, and coordinating filings, payments, notices, audits, and registrations. The role supports direct tax compliance, payroll tax matters, tax research, process improvements, and automation while partnering with Finance, Accounting, Legal, Treasury, Payroll, Operations, Avalara, and external advisors.

Bridges business and software engineering teams by leading requirements discovery, documenting workflows and technical specifications, managing and prioritizing backlogs, refining user stories, and facilitating Agile sessions. The role analyzes root causes, clarifies business logic, supports developers, translates complex technical concepts, and improves collaboration and delivery processes across stakeholders.

Designs and delivers end-to-end automation solutions for Lilly’s global Finance organization. Responsibilities include assessing opportunities, developing and testing software, creating architecture and test documentation, supporting UAT and integrations, troubleshooting production issues, resolving defects, and assisting with QA, audits, migrations, and risk mitigation. The role uses Python, PySpark, TypeScript, PostgreSQL, AWS, Microsoft Fabric, SAP, and other APIs, while collaborating with finance, technology, analyst, and business teams.

Owns the firm’s global travel, expense, and corporate card programs within Accounts Payable. Responsibilities include policy governance, exception management, card administration, reconciliation controls, SOX compliance, audit readiness, reporting and analytics, platform implementations, process transformation, quality oversight, and cross-functional stakeholder partnership. The role also leads escalations, root-cause analysis, remediation, policy guidance, and T&E program improvements across a complex, multinational professional-services environment.

Provides desktop support, hardware procurement and inventory management, computer imaging, account setup, software training, and troubleshooting for end users. Manages employee onboarding and offboarding across Active Directory, Exchange, Google Workspace, and other systems. Prepares weekly management reports and supports corporate applications and hardware in a hybrid Pittsburgh office environment.

Analyzes the exposure management competitive landscape, synthesizes technical and market intelligence, conducts win/loss analysis, supports competitive deals, develops field enablement materials, and recommends product and go-to-market strategies. Partners with Product, Sales, Marketing, Strategy, Investor Relations, and senior leadership to translate complex cybersecurity concepts into actionable guidance and executive insights.

Provides first-line technical support for Duck Creek applications, including incident response, troubleshooting, performance monitoring, log review, patching, and deployment assistance. Documents incidents and resolutions, escalates complex issues, collaborates with development and infrastructure teams, supports SLA compliance, and identifies recurring issues and system improvements. Requires a bachelor's degree and 1–2 years of application support or IT operations experience.