Top Analyst Jobs in Ottawa

Supports identity and access management, troubleshoots internal business systems, resolves technical tickets, validates system functionality, manages engineering escalations, supports critical incidents, automates workflows, and documents resolutions. The role works across Salesforce, Amazon Connect, Okta, Jira, and other tools while partnering with support, product, and engineering teams to improve system reliability and user experience.

Supports identity and access management, troubleshoots technical issues across Salesforce, Amazon Connect, Okta, and internal systems, and resolves tickets for internal support teams. The role validates system functionality, manages Jira escalations, partners with engineering during incidents, automates workflows, documents solutions, and identifies recurring issues for systemic improvement. It requires strong technical troubleshooting, communication, organization, and the ability to interpret code, logs, and system configurations.

Analyze workforce, talent, organizational health, and employee experience data to support senior People leaders. Build dashboards, reports, and scalable insight products; use AI to automate analyses; translate ambiguous questions into recommendations; create executive-ready storytelling; improve data quality and self-service reporting; and partner with People, data, and systems teams while protecting sensitive employee information.

Supports the governance, risk, and compliance program with a focus on third-party risk management. Conducts vendor assessments, maintains security policies and standards, performs risk analysis, supports SOC 2 audits, gathers evidence, tracks findings, and conducts internal audits. The role also uses AI and machine learning tools to improve GRC processes and promotes security awareness across the organization.

Provides technical support for production radiology systems, responding to time-sensitive customer incidents, troubleshooting Windows, networking, hardware, storage, and database issues, documenting cases, managing a 20–30 ticket backlog, and coordinating with internal technical and business teams. The role is remote within Canada, requires weekday shifts and an on-call rotation, and supports systems that may affect patient care.

Provide time-sensitive technical support for production radiology systems affecting patient care. Troubleshoot Windows, network, hardware, storage, database, RIS, and PACS issues; document incidents, collect logs, manage a 20–30-case ticket backlog, and coordinate with internal teams to resolve customer problems. The role requires customer service, scheduled shifts, and participation in an on-call rotation.

Own complex financial files, customer incentive programs, revenue adjustments, forecasting models, and KPI reporting. Design and evaluate deal desk incentives, analyze strategic initiatives, support accounting close processes, and provide financial insights for leadership. The role partners cross-functionally with sales, accounting, analytics, and corporate FP&A while improving financial models, tracking performance, and presenting business drivers through clear analysis and data visualization.

Triage bug bounty and vulnerability management reports, validate findings, assess severity, identify duplicates, and coordinate remediation through closure. Collaborate with PSIRT, engineering, legal, communications, customer success, and security teams. Support CVE assignments as a CNA representative, communicate with researchers and customers, maintain accurate records, monitor operational metrics, and improve vulnerability-handling procedures, runbooks, and documentation.

Owns the three-statement financial model, monthly forecasting consolidation, long-range planning, executive and board reporting, and strategic financial analysis. Partners with Finance Systems and cross-functional stakeholders to improve planning tools, forecast accuracy, and finance processes. Supports annual operating plans, financial reviews, ad hoc analysis, and AI-enabled finance systems development.

Provides administrative and office support for Outreach and Housing programs. Responsibilities include preparing reports and correspondence, protecting confidential files, scheduling meetings and events, maintaining databases and trackers, processing receipts and invoices, entering program statistics, coordinating outreach schedules, and supporting program teams. Requires strong organization, communication, confidentiality, basic bookkeeping, data entry, and Microsoft Office 365 skills.

Provides technical support for Tecsys Elite customers by managing ServiceNow cases, troubleshooting applications and integrations, analyzing logs and stack traces, writing SQL queries, and reading Java-based code. Communicates with customers, provides workarounds, documents solutions, meets SLA commitments, and coordinates escalations with infrastructure, cloud operations, business intelligence, and custom development teams.

Serves as a liaison between business teams and IT, gathering requirements, improving processes, and supporting Salesforce and other business systems. Responsibilities include solution design, documentation, testing, UAT, project coordination, change management, data governance, reporting, training, and end-user support. The role manages cross-functional initiatives, monitors data quality, and recommends improvements that support business performance and strategic objectives.

Provides enterprise application support and problem management, restoring service, triaging incidents, managing major incidents, and coordinating resolutions within service-level targets. Maintains configuration, incident, problem, and known-error databases; develops documentation, user guides, knowledge bases, and training. Communicates with clients and senior leaders, supports change advisory activities, monitors events, coordinates suppliers, and recommends service improvements.

Analyzes complex financial, operational, and systems-related business processes; identifies improvement opportunities; develops performance metrics and recommendations; supports business transformation initiatives; prepares project documentation; and collaborates with stakeholders in a Canadian defence environment.

Analyzes the exposure management competitive landscape, synthesizes technical and market intelligence, conducts win/loss analysis, supports competitive deals, develops field enablement materials, and recommends product and go-to-market strategies. Partners with Product, Sales, Marketing, Strategy, Investor Relations, and senior leadership to translate complex cybersecurity concepts into actionable guidance and executive insights.

Underwrite new credit requests, conduct annual reviews, assess customer creditworthiness and risk, manage credit facilities and draw requests, and support relationship managers in delivering profitable business growth. The role requires monitoring portfolios, ensuring regulatory and policy compliance, identifying risks, improving processes, supporting cross-selling, and maintaining strong internal and external stakeholder relationships.

Develops and advocates for internet policy positions affecting CIRA and its stakeholders. Responsibilities include monitoring legislation and regulation, conducting policy research, identifying emerging issues, preparing briefings and recommendations, engaging policymakers, advising leaders, translating technical issues for broad audiences, and supporting thought leadership, conferences, and advocacy initiatives across domestic and global contexts.

Designs acoustic-system interfaces and operator documentation, analyzes acoustic and post-mission data, directs operational testing, develops training and test scenarios, and supports system requirements, integration, formal testing, proposals, demonstrations, and customer engagement. The role focuses on underwater acoustics and anti-submarine warfare, including harbour and sea acceptance testing, acoustic system qualification, and international business-development travel.

Serves as an underwater acoustics subject matter expert supporting airborne and naval anti-submarine warfare systems. Responsibilities include acoustic and post-mission analysis, operator interface and manual development, operational testing, acceptance testing, operator training, test scenario development, requirements support, system integration, customer liaison, demonstrations, and proposal and business development activities. Domestic and international travel is required.

Lead global industry analyst relations and support North American public relations initiatives. Develop engagement strategies, manage analyst briefings and evaluations, strengthen media relationships, create executive and thought leadership content, secure interviews and speaking opportunities, oversee PR agencies, and use market, competitive, analyst, and media insights to improve QNX positioning and communications effectiveness.

Reviews account activity and payment approval requests, investigates suspicious activity and fraud patterns, and makes risk-based approval or escalation decisions using AI-assisted analysis. The role supports compliance operations, improves processes, documents findings, and collaborates with product, support, and business teams to balance compliance, customer experience, and scalable growth.

Supports IT network and telecommunications operations by analyzing, maintaining, and troubleshooting LAN/WAN infrastructure, network hardware, telecommunications systems, and transmission equipment. Performs routine technical tasks, resolves identifiable network problems, supports limited-scope projects, follows established procedures, and develops competency under direct supervision.

Own centralized workforce forecasting, capacity planning, headcount strategy, and cost optimization across multiple lines of business. Model trade-offs involving FTEs, BPO, overtime, productivity, and shrinkage; analyze demand changes; identify capacity risks; and translate findings into executive recommendations. Partner with Finance, Product, and Operations to govern assumptions, investigate plan variances, standardize planning frameworks, and support strategic staffing decisions.

Leads Gartner research and thought leadership on applying AI and agentic capabilities across software engineering. Advises global software engineering executives on AI strategy, opportunity prioritization, roadmap planning, value measurement, ROI, and developer productivity. Produces research, market analysis, presentations, and client recommendations; supports sales and conferences; mentors analysts; and contributes to research strategy and process improvements.

Provides strategic research, thought leadership, and client advisory services on software engineering for AI-native applications and agentic systems. Develops market insights, analyzes trends, presents recommendations to executives, supports sales and conferences, reviews content, mentors analysts, and improves research processes. Requires deep practical knowledge of LLM applications, agentic AI frameworks, orchestration, production architecture, and emerging AI platforms. This remote individual contributor role requires 12+ years of relevant experience and travel up to 25%.