Top Operations Manager Jobs in Ottawa

Lead renewal analytics and forecasting for direct and channel motions. Build renewal health scoring and predictive models, improve Clari and SFDC processes, surface churn and expansion insights, partner with RevOps/Finance/IT, automate reporting, and present recommendations to senior stakeholders to improve retention and renewal performance.

Build and ship internal data and AI products to help Product and Engineering teams. Analyze large structured and unstructured datasets, convert analyses into repeatable tools and dashboards, and drive end-to-end projects from scoping to launch and iteration. Use AI-assisted development tools responsibly, translate findings into decision-ready recommendations, and embed feedback loops and documentation for long-term adoption.

Lead and scale GitLab's AWS and GCP marketplace and funding operations. Own marketplace processes, administer hyperscaler tooling (Tackle.io, Salesforce), drive funding initiatives (SCA, MPOPP, MCCP), resolve escalations, build AI automation agents, govern processes, manage vendor relationships, and coordinate cross-functional stakeholders to ensure accurate, scalable hyperscaler go-to-market execution.

Manage in-store operations, loss prevention, and asset protection. Enforce key control and loss prevention policies, conduct inventory counts, place weekly inventory orders, and complete store opening and closing procedures, including alarm checks and security walks. Support store management in maintaining company values and customer promises. Requires retail management and customer service experience, leadership, teamwork, schedule flexibility, and physical ability to handle merchandise and use ladders or stock pickers.

Own marketing operations for a multi-product portfolio: implement tracking and attribution in HubSpot, build dashboards and reports, design marketing automation, manage data governance and compliance (GDPR/CCPA), collaborate cross-functionally with RevOps, and recommend/evaluate marketing technologies.

Lead and implement cross-functional operational projects, design and document scalable SOPs and workflows, build ClickUp automations, develop dashboards and reporting, manage knowledge and onboarding documentation, partner with department leaders, and support vendor onboarding and high-priority strategic initiatives.

Leads multiple Fraud Operations teams focused on disputes and compliance. Responsibilities include developing people leaders and individual contributors, setting operational strategy, improving productivity and quality, managing service levels and queue health, resolving complex risk events, driving cross-functional alignment, and implementing scalable process improvements. The role requires significant fraud operations and people leadership experience, strategic planning, change management, AI-enabled efficiency initiatives, and continuous improvement expertise.

The Senior Support Operations Manager will support Lighthouse’s customer operations function for its hospitality AI platform. The posted description provides limited role-specific details, but indicates responsibility for customer operations within a rapidly scaling, customer-centric technology company. The role is full-time, hybrid, and based in Denver or Dallas.

Lead seasonal staff and manage logistics for junior and group residential programmes across multiple North American centres. Responsibilities include accommodation, transport and schedule coordination, budget and timesheet management, staff recruitment/training/supervision, health & safety compliance, client liaison, and programme quality assurance. Role requires hands-on operations management during busy summer periods.

Manage daily imaging operations, optimize workflow and capacity planning, maintain imaging equipment and DR processes, support and train staff, coordinate chain-of-custody/security, and represent the branch on DMS operations and implementation calls.

Manage security operations, incident response, detection engineering, vulnerability and patch oversight, SaaS and endpoint security, cybersecurity risk assessments, and AI security strategy. Lead and develop security engineers, serve as senior Incident Commander, tune CrowdStrike detections, build coverage across endpoint, SaaS, identity, cloud, and proxy signals, and communicate security risks to technical and executive stakeholders.

Lead country-level study operations from startup through close for one or more clinical trials. Oversee local study teams and CROs, manage startup, site activation, recruitment strategies, vendor oversight, risk and issue mitigation, and ensure timely delivery of study plans and quality event follow-up.

Manages regional technicians and provides operational leadership across facility service activities. Oversees employee engagement, hiring, training, safety, compliance, work orders, costs, scheduling, service-level agreements, performance metrics, and process improvement. Provides technical guidance, resolves operational issues, supports dispatch and CMMS teams, recommends efficiency technologies, and works within union environments. Requires trades operations expertise and supervisory or management experience, with knowledge of refrigeration, electrical, or plumbing disciplines.

Leads the Satellite Operations Engineering team responsible for the health, safety, positioning, and operational performance of Telesat’s GEO satellite fleet. Manages personnel, duty assignments, procedures, training, anomaly response, maneuver planning, spacecraft resource optimization, and operational improvements. Ensures 24/7 fleet availability, supports customer and business requirements, oversees technical studies, and coordinates internal and external engineering expertise.

Lead day-to-day Vehicle Logistics Center operations including mechanical, detail, lot, maintenance, inspections, and security. Drive profitability, operational efficiency, safety, and customer satisfaction. Manage staffing, training, reporting in VTrace/AMS/GDC, vendor/customer relationships, claims escalations, and continuous process improvements to meet KPIs and corporate initiatives.

Own customer support and payments risk operations for subscriptions, credits, and payments. Handle billing issues, refunds, disputes, chargebacks, fraud investigations, and account anomalies. Build workflows, escalation paths, macros, SLAs, and support metrics. Manage payment-platform and outsourced support relationships, partner with Product and Engineering on recurring issues, and scale internal and vendor operations as volume grows.

Manage and lead a team of Facility Service Managers to achieve SLAs, ensure regulatory and safety compliance, develop and implement processes, handle vendor invoice escalations, support client onboarding and reporting, drive continuous improvement, and maintain client satisfaction through timely operational issue resolution.

Lead GTM strategy and revenue operations for global Sales: design segmentation, territory and coverage models, analyze funnel and productivity, run WBR/MBR cadence, lead cross-functional programs, translate goals into technical requirements, and champion AI/automation to improve sales productivity and execution.

Lead a team that defines and executes operations enablement strategy, delivering cross-functional programs to scale servicing operations. Own roadmaps, stakeholder governance, risk management, change management, training, knowledge management, and measurable outcomes in a regulated fintech environment.

Lead a team of Care Experience Coordinators overseeing intake, scheduling, staffing, performance management, reporting, and on-call support. Ensure client-field staff matching, manage attendance and overtime, recruit and train coordinators, liaise with partners and OHaH, document SOPs, handle incidents and payroll/HR queries, and drive continuous improvement and business development for home care services.

Manage daily operations of a Canadian Workers' Compensation claims team, ensuring compliant, timely adjudication and cost containment. Oversee KPIs, inventory, escalations, stakeholder relationships, hiring, coaching, training, and process improvements using data analytics and automation to drive efficiency and reduce claim costs.

Manage P&L and day-to-day operations across Ontario and Atlantic Canada, optimize supply-demand balance, monitor marketplace metrics, lead driver engagement and retention, drive process improvements, partner with Customer Support and Marketing, ensure regulatory and service standard compliance, and travel regionally to maintain local presence.

Lead GTM strategy and operations for Global Sales: design segmentation, territory and coverage models, build data-driven investment cases, analyze funnel performance, own WBR/MBR cadence and dashboards, run cross-functional projects from PRD to launch, and champion AI and automation to increase sales productivity.

The Manager of Strategy and Operations leads strategic projects, improves processes, and tracks performance metrics to support organizational goals.

Own HR operations including compliance, payroll, benefits, hiring logistics, onboarding, and office management. Build people programs (performance, onboarding, L&D), improve processes, and partner with leaders to scale the team.