Top Operations Manager Jobs in Ottawa

Oversee daily food production, sanitation, tray room, dish room, shipping, and quality operations at a Cook Chill facility. Ensure GMP, HACCP, SQF, food safety, sanitation, environmental, and occupational safety compliance. Lead audits, corrective actions, quality investigations, reporting, training, staffing, scheduling, performance management, and unionized workforce relations. Collaborate with production, purchasing, suppliers, and government stakeholders while supporting continuous improvement and acting for the Assistant Director of Food Services when required.

Own regional Sales Operations infrastructure for NAMER, including territory and quota planning, account segmentation, forecasting governance, pipeline inspection, CRM hygiene, executive reporting, and operational cadence. Partner with Sales, Finance, Compensation, Systems, Analytics, and Enablement to improve coverage, forecast accuracy, workflow automation, and sales execution. Support organization design, onboarding, incentive programs, and channel deal registration while applying AI-enabled tools and sound business judgment.

Build and ship internal data and AI products to help Product and Engineering teams. Analyze large structured and unstructured datasets, convert analyses into repeatable tools and dashboards, and drive end-to-end projects from scoping to launch and iteration. Use AI-assisted development tools responsibly, translate findings into decision-ready recommendations, and embed feedback loops and documentation for long-term adoption.

Manages operational execution across multiple residential properties, monitoring performance, resolving cross-site issues, coordinating site and centralized teams, and supporting leasing and renewal outcomes. Responsibilities include staffing, training, scheduling, facilities and maintenance oversight, vendor relationships, budgets, inventory, reporting, system compliance, emergency response, and continuous improvement. The role supports General Managers and Assistant General Managers while developing leadership capability for future General Manager responsibility.

Lead and scale payroll operations across the Americas, managing distributed payroll specialists, escalations, vendors, controls, compliance, service levels, and process improvements. Provide technical guidance on US and Canadian payroll, with coverage of key Latin American markets. Partner cross-functionally to support regional expansion, improve customer trust and accuracy, and drive automation, standardization, and operational efficiency.

Build and lead Spellbook’s post-sale operations function, including customer success reporting, renewal and churn forecasting, risk scoring, tooling, data models, and scalable business processes. Own the Customer Success technology stack, improve adoption and administrative efficiency, and connect sales, customer success, support, and product workflows. The role requires strong analytical, systems, project management, communication, and cross-functional change-management skills in a B2B software environment.

Coordinate cross-functional product go-to-market programs from planning through launch, adoption, and optimization. Build project plans, operating mechanisms, launch documentation, feedback loops, status updates, and decision logs. Partner with Product, Sales, Marketing, Enablement, Analytics, Finance, and leadership to align stakeholders, manage dependencies, identify blockers, and improve execution. Translate operational data and customer or field feedback into clear priorities and recommendations.

Coordinates cross-functional product go-to-market programs from planning through launch, adoption, and optimization. Builds project plans, operating mechanisms, documentation, feedback loops, status reporting, and decision processes. Partners with Product, Sales, Marketing, Enablement, Analytics, Finance, and leadership to align stakeholders, track dependencies, surface insights, improve workflows, and support product readiness and commercial execution.

Manages day-to-day operations, performance reporting, process improvement, team leader development, training compliance, timekeeping issues, stakeholder escalations, and KPI/SLA performance. Leads teams toward targets, partners with Training and Quality, supports operational strategy deployment, and identifies performance or process gaps. The role requires shifting evening schedules in the Philippines and collaboration with onshore stakeholders.

Design insurance policy-processing scenarios, create operational reference materials, evaluate AI-generated responses, and provide feedback on policy lifecycle accuracy. The role covers intake, binding, issuance, endorsements, billing, renewals, cancellations, reinstatements, documentation, quality control, and servicing workflows. Candidates need at least two years of policy administration, underwriting operations, insurance servicing, or premium operations experience, along with strong process discipline and knowledge of policy administration systems.

Leads environmental waste operations for an assigned location or business unit, ensuring safe, compliant, efficient performance. Responsibilities include supervising and training staff, managing budgets and resources, preparing operational quotes, monitoring metrics, maintaining facilities, supporting permits and licenses, coordinating with regulators, controlling costs, improving workflows, and meeting customer service objectives. The role also provides technical guidance, manages personnel decisions, and leads complex cross-functional initiatives.

Lead and scale GitLab's AWS and GCP marketplace and funding operations. Own marketplace processes, administer hyperscaler tooling (Tackle.io, Salesforce), drive funding initiatives (SCA, MPOPP, MCCP), resolve escalations, build AI automation agents, govern processes, manage vendor relationships, and coordinate cross-functional stakeholders to ensure accurate, scalable hyperscaler go-to-market execution.

Own marketing operations for a multi-product portfolio: implement tracking and attribution in HubSpot, build dashboards and reports, design marketing automation, manage data governance and compliance (GDPR/CCPA), collaborate cross-functionally with RevOps, and recommend/evaluate marketing technologies.

Manages employee benefits operations, including team leadership, workforce planning, budgeting, KPI monitoring, risk management, client retention, process improvement, and technology enablement. Implements operational strategies, improves workflows, ensures regulatory and policy compliance, supports business growth, and partners cross-functionally to enhance service quality, efficiency, profitability, and client and colleague experiences.

Lead and implement cross-functional operational projects, design and document scalable SOPs and workflows, build ClickUp automations, develop dashboards and reporting, manage knowledge and onboarding documentation, partner with department leaders, and support vendor onboarding and high-priority strategic initiatives.

Leads multiple Fraud Operations teams focused on disputes and compliance. Responsibilities include developing people leaders and individual contributors, setting operational strategy, improving productivity and quality, managing service levels and queue health, resolving complex risk events, driving cross-functional alignment, and implementing scalable process improvements. The role requires significant fraud operations and people leadership experience, strategic planning, change management, AI-enabled efficiency initiatives, and continuous improvement expertise.

The Senior Support Operations Manager will support Lighthouse’s customer operations function for its hospitality AI platform. The posted description provides limited role-specific details, but indicates responsibility for customer operations within a rapidly scaling, customer-centric technology company. The role is full-time, hybrid, and based in Denver or Dallas.

Manage daily imaging operations, optimize workflow and capacity planning, maintain imaging equipment and DR processes, support and train staff, coordinate chain-of-custody/security, and represent the branch on DMS operations and implementation calls.

Leads global Procure-to-Pay and Order-to-Cash operations, including vendor payments, expenses, invoicing, collections, cash application, and dispute resolution. Manages AP and AR teams, maintains internal controls, monitors financial KPIs, supports close and cash forecasting, and drives automation and process improvements. Partners with FP&A, Accounting, Sales, Legal, Tax, and Treasury across multi-entity operations.

Manages daily grain facility operations, staffing, maintenance, safety, quality, logistics, grain processing, profitability, shrink reduction, and facility upkeep. Leads employee training and performance management, safety investigations, food safety compliance, operating and capital budgeting, and financial reporting. Requires a bachelor’s degree and 5–7 years of relevant experience.

The Manager of Strategy and Operations leads strategic projects, improves processes, and tracks performance metrics to support organizational goals.

Leads complex, cross-functional transformation programs supporting Provider Data Operations. Manages initiatives from discovery through implementation and operational transition, including requirements, planning, budgets, risks, dependencies, governance, stakeholder alignment, process improvement, automation, and change management. Tracks performance and value realization while presenting status and recommendations to senior leadership. The role drives improvements in operational efficiency, provider data accuracy, regulatory compliance, and enterprise consistency.

Manage revenue operations across forecasting, pipeline visibility, GTM reporting, quota and capacity planning, CRM data standards, and operating cadences. Build dashboards and executive insights, improve sales and revenue processes, support compensation analysis, and optimize the GTM technology stack. Collaborate with Sales, Marketing, Customer Success, Finance, and Analytics to improve forecast accuracy, deal velocity, data quality, and scalable execution.

Manage security operations, incident response, detection engineering, vulnerability and patch oversight, SaaS and endpoint security, cybersecurity risk assessments, and AI security strategy. Lead and develop security engineers, serve as senior Incident Commander, tune CrowdStrike detections, build coverage across endpoint, SaaS, identity, cloud, and proxy signals, and communicate security risks to technical and executive stakeholders.

Lead country-level study operations from startup through close for one or more clinical trials. Oversee local study teams and CROs, manage startup, site activation, recruitment strategies, vendor oversight, risk and issue mitigation, and ensure timely delivery of study plans and quality event follow-up.