Top Operations Manager Jobs in Ottawa

Owns the technology, processes, data, and operational infrastructure supporting GitLab’s channel and ecosystem partnerships. Responsibilities include partner deal registration, quote-to-cash, tiering, incentives, PRM and Salesforce administration, system integrations, attribution data, reporting, month-end close, process documentation, and AI workflow automation. The role coordinates with Deal Desk, Finance, IT, Legal, Sales, and partners to improve execution, resolve escalations, and scale ecosystem operations.

Owns and improves the operational toolkit supporting Solutions Architects, including systems, workflows, reporting, documentation, support requests, engagement tracking, capacity planning, and data quality. Partners with revenue technology, analytics, and system owners to translate field needs into requirements, automate processes, improve handoffs, and sustain adoption. Supports SA leadership through reporting, business reviews, operating rhythms, testing, rollouts, and continuous operational improvements.

Own and improve GitLab’s end-to-end renewals operating model, including forecasting, retention reporting, quoting, data quality, case management, workflow automation, and capacity planning. Partner with Revenue Technology, Analytics, Finance, Sales, and Customer Success to improve Salesforce, subscription, billing, and reporting systems. Lead cross-functional operational improvements, document processes, analyze renewal performance, and influence stakeholders without direct authority.

Leads cross-functional operations enablement programs that scale compliant, high-quality servicing. Owns roadmaps, operational readiness, stakeholder governance, risk resolution, change management, training strategy, knowledge management, process improvement, and performance measurement. Partners with Product, Engineering, Operations, Compliance, and vendors to translate strategy and technical concepts into scalable workflows, resources, and customer and agent experience improvements.

Lead renewal analytics and forecasting for direct and channel motions. Build renewal health scoring and predictive models, improve Clari and SFDC processes, surface churn and expansion insights, partner with RevOps/Finance/IT, automate reporting, and present recommendations to senior stakeholders to improve retention and renewal performance.

Own day-to-day financial operations, including financial reporting, client invoicing, accounts receivable, forecasting, expense and cost monitoring, foreign exchange management, and financial process improvement. Partner with Sales, Operations, RevOps, Delivery, leadership, external accountants, engineers, and advisors to resolve billing issues, improve controls, manage cash flow, and coordinate annual Canadian SR&ED submissions.

Leads Team Leaders and oversees operational performance, client service-level agreements, financial targets, reporting, staffing, employee development, and client relationships. The role manages performance, resolves employee issues, coordinates with support functions, implements improvement plans, and participates in client business reviews to maintain service quality and achieve operational goals.

Build and scale renewal operations for a high-volume down-market segment. Own renewal data, reporting, forecasting, pacing models, workflows, systems configuration, partner portal processes, and recurring operating cadences. Translate CRM data into executive insights, establish leading indicators, improve data quality, and coordinate with Revenue Operations, Customer Operations, IT, and cross-functional stakeholders to automate and optimize renewal processes.

Manages day-to-day catering, delivery, and event operations within an assigned market. Coordinates contractor Captains, oversees hub readiness, manages vendors, inventory, purchasing, and operational metrics, and ensures food and workplace safety compliance. Leads hiring, coaching, and performance management for direct employees while resolving real-time service issues and partnering with Sales and Food Partner Management to deliver reliable client experiences.

Leads daily fulfillment center operations across inbound, put-away, outbound, B2C, B2B, and returns. Manages Area Managers, operations leads, and warehouse associates while maintaining inventory accuracy, operational KPIs, staffing, payroll, budgets, and safety. Oversees WMS processes, ICQA, audits, launches, process improvements, and cross-functional collaboration. Requires experience leading large warehouse teams, technical operations, automation, and high-volume distribution environments.

Leads Professional Services operations by building scalable planning, forecasting, capacity, resource management, delivery, financial, and reporting processes. Partners with Finance, Sales, Customer Success, Engineering, and Delivery to improve PSA, CRM, time-tracking, automation, service pricing, revenue recognition, and go-to-market alignment. Provides leadership visibility into pipeline, staffing, utilization, project economics, margins, and growth while driving operational maturity across distributed services organizations.

Owns the strategy, design, implementation, governance, analytics, and continuous improvement of global sales compensation programs. Responsibilities include designing quotas, commissions, accelerators, and SPIFFs; configuring Xactly and Salesforce; managing launches, documentation, compliance, disputes, reporting, and training; and partnering with Sales, Finance, HR, and executive leadership to align incentives with business goals.

Own and improve go-to-market workflows spanning lead routing, lifecycle campaigns, CRM and marketing automation, data quality, reporting, and AI-enabled processes. The role involves building, testing, monitoring, documenting, and continuously improving reliable workflows across Salesforce, Customer.io, Clay, Looker, and related systems. Success requires strong troubleshooting, analytical judgment, clear communication, independent ownership, and at least three years of relevant operations experience.

Owns partner marketing operations across Salesforce reporting, campaign data, MDF budgeting and reconciliation, partner portal administration, training content, and system integrations. The role analyzes partner engagement and campaign performance, maintains accurate records across platforms, troubleshoots portal issues, manages partner access, and coordinates with Marketing, Sales, Finance, IT, and external partners. Success requires strong organization, project management, data analysis, Salesforce, Excel, and PRM platform experience.

Own legal operations, contract lifecycle management, agreement triage, templates, repositories, outside counsel billing, legal spend, corporate governance, cap table maintenance, transaction support, and claims and litigation coordination. Administer legal technology, build operational dashboards, improve workflows through automation, and partner with Finance, Accounting, People Operations, Compliance, and business teams.

Leads the Security Operations Centre's platform engineering, resilience, automation, AI, data pipeline, SIEM, XDR, and compliance capabilities. Develops the SOC modernization strategy, ensures platform availability, security, recoverability, data integrity, and auditability, and manages engineers and strategic vendors. The role partners with technology, identity, cloud security, compliance, audit, and executive teams to reduce cybersecurity risk and deliver reliable, scalable services across Canada.

Owns Partner Marketing operations across Salesforce reporting, campaign data, MDF budgeting and reconciliation, partner portal administration, training content, and system integrations. The role maintains data accuracy, builds dashboards, tracks partner engagement and campaign performance, troubleshoots portal issues, manages partner access, and coordinates with Marketing, Sales, Finance, IT, and partners. It requires strong Salesforce, Excel, project management, data analysis, and partner portal experience.

Leads operations for two warehouses and transportation services, overseeing warehouse performance, staffing, safety, vendors, capacity, inventory, freight, and operational KPIs. Partners with sales and corporate teams to align service capacity with commercial commitments, improve customer and division profitability, manage budgets, optimize costs, support pricing decisions, and implement continuous improvement initiatives. Develops teams and manages strategic operational planning across the division.

Own the marketing and sales operations systems supporting a B2B SaaS go-to-market organization. Manage Salesforce and HubSpot architecture, lead routing, attribution, funnel reporting, data integrity, email programs, outbound workflows, MarTech vendors, budgets, and pipeline governance. Train cross-functional teams, maintain documentation, support executive decision-making with performance analysis, and improve customer retention and expansion workflows. This is a hands-on team-of-one role requiring advanced CRM expertise, analytical judgment, and strong cross-functional communication.

Own the revenue operations infrastructure supporting Marketing and Sales, including Salesforce and HubSpot architecture, lead routing, attribution, funnel reporting, data integrity, email marketing, outbound programs, MarTech budgeting, pipeline design, and executive analysis. Train teams, maintain documentation, manage customer data workflows, and build scalable systems that improve forecasting, conversion, retention, and revenue growth.

Own HR operations, employee lifecycle processes, and the ADP Workforce Now HRIS. Responsibilities include onboarding and offboarding, data governance, reporting, compliance, compensation administration, benefits and payroll system support, vendor management, immigration program coordination, and managing a People Operations Analyst. The role requires strong HRIS administration, analytical, communication, organizational, and project management skills.

Protects store assets and minimizes losses by enforcing loss-prevention and key-control policies. Conducts inventory counts, places weekly orders, and performs opening and closing procedures, including alarm checks and security walks. Supports store management in reinforcing company values and customer promises. Requires flexibility for various shifts, evenings, and weekends, along with physical mobility and material handling.

Own the product organization’s operating system, including planning cadence, roadmap management, goal tracking, reporting, product development standards, launch readiness, customer insight systems, PM onboarding, training, tools, and team practices. Partner with product leadership, data, marketing, sales, success, and engineering to improve team effectiveness, visibility, and decision-making as the company scales.

Own the product organization’s operating system, including planning cadence, roadmap management, goal tracking, reporting, product development standards, launch readiness, customer insight systems, PM onboarding, tooling, and team development. Partner with product leadership, data, marketing, sales, success, and engineering to improve product execution and organizational effectiveness.

Manage daily imaging operations, optimize workflow and capacity planning, maintain imaging equipment and DR processes, support and train staff, coordinate chain-of-custody/security, and represent the branch on DMS operations and implementation calls.