Top Operations Manager Jobs in Ottawa

Build and ship internal data and AI products to help Product and Engineering teams. Analyze large structured and unstructured datasets, convert analyses into repeatable tools and dashboards, and drive end-to-end projects from scoping to launch and iteration. Use AI-assisted development tools responsibly, translate findings into decision-ready recommendations, and embed feedback loops and documentation for long-term adoption.

Lead ad monetization for Zynga's highest-grossing game by optimizing yield across ad networks and SSPs, managing external relationships, running A/B experiments, ensuring ad quality, troubleshooting integrations, and expanding in-game ad supply (rewarded video, offerwalls).

Lead and scale GitLab's AWS and GCP marketplace and funding operations. Own marketplace processes, administer hyperscaler tooling (Tackle.io, Salesforce), drive funding initiatives (SCA, MPOPP, MCCP), resolve escalations, build AI automation agents, govern processes, manage vendor relationships, and coordinate cross-functional stakeholders to ensure accurate, scalable hyperscaler go-to-market execution.

Protect store assets and minimize shrink through execution of loss-prevention and key-control policies. Support store management, perform weekly cycle and periodic full inventory counts, manage weekly ordering, and follow opening/closing procedures including alarm checks and security walks. Assist with team leadership and customer service while working varied shifts.

The Strategy & Operations Manager will oversee new product initiatives, implement structured processes, support financial analysis, and drive cross-functional collaboration to enhance business efficiency and effectiveness.

Lead operational management and support of the enterprise data platform (primarily Snowflake), ensuring stability, scalability, observability, incident management, and migration from SQL Server. Manage data operations team, establish runbooks/SLAs, coordinate cross-functional readiness, drive continuous improvement, and ensure governance, compliance, and performance of data pipelines and platform services.

Partnering with Head of Finance, drive FP&A, forecasting, and strategic analyses (pricing, GTM ROI, new product launches). Build financial models, automate reporting, support embedded finance products, and contribute to corporate development and investor reporting while partnering cross-functionally with Sales, Product, and Engineering.

Lead partner onboarding, territory and resource planning, and partner communications to drive pipeline and prevent channel conflict. Own Salesforce deal registration and partner records, coordinate joint marketing and enablement, assist with proposals/contracts, and support partner business reviews and QBRs. Collaborate cross-functionally to recruit partners, run enablement initiatives, and ensure seamless handoffs to regional sales managers.

Manage and lead a team of Facility Service Managers to achieve SLAs, ensure regulatory and safety compliance, develop and implement processes, handle vendor invoice escalations, support client onboarding and reporting, drive continuous improvement, and maintain client satisfaction through timely operational issue resolution.

Manage incident response for major strategic accounts, coordinate cross-functional teams and customer communications, lead root-cause analyses, monitor and close service alerts/cases, and drive process improvements to enhance customer experience and team efficiency.

Lead country-level study startup, execution, vendor oversight, and close activities for low-complexity or portioned studies. Manage country teams, risk mitigation, TMF/ISF oversight, regulatory/EC submissions, recruitment planning, and ensure compliance with ICH-GCP and company standards. Provide local intelligence, drive operational deliverables, and support implementation of eClinical tools and decentralized trial options.

Lead seasonal staff and manage logistics for junior and group residential programmes across multiple North American centres. Responsibilities include accommodation, transport and schedule coordination, budget and timesheet management, staff recruitment/training/supervision, health & safety compliance, client liaison, and programme quality assurance. Role requires hands-on operations management during busy summer periods.

Manage partner-facing support and delivery operations: proactively analyze support channels, run ticketing and scheduling systems, triage and route requests, track deployments and utilization, build self-service documentation, and work with cross-functional teams to drive issues to resolution while improving operational systems and using AI tools for queue management and reporting.

Lead a team of Care Experience Coordinators overseeing intake, scheduling, staffing, performance management, reporting, and on-call support. Ensure client-field staff matching, manage attendance and overtime, recruit and train coordinators, liaise with partners and OHaH, document SOPs, handle incidents and payroll/HR queries, and drive continuous improvement and business development for home care services.

Own post-sale operational reliability by diagnosing workflow friction across onboarding, success, and support; design and implement scalable Salesforce-enabled workflows; ensure data integrity and trusted metrics; support reporting cadences; drive automation, change management, and cross-functional alignment to improve efficiency and customer experience.

Manage daily operations of a Canadian Workers' Compensation claims team, ensuring compliant, timely adjudication and cost containment. Oversee KPIs, inventory, escalations, stakeholder relationships, hiring, coaching, training, and process improvements using data analytics and automation to drive efficiency and reduce claim costs.

Lead GTM strategy and operations for Global Sales: design segmentation, territory and coverage models, build data-driven investment cases, analyze funnel performance, own WBR/MBR cadence and dashboards, run cross-functional projects from PRD to launch, and champion AI and automation to increase sales productivity.

Lead GTM strategy and revenue operations for global Sales: design segmentation, territory and coverage models, analyze funnel and productivity, run WBR/MBR cadence, lead cross-functional programs, translate goals into technical requirements, and champion AI/automation to improve sales productivity and execution.

Lead Finance Operations teams across AP, AR, and RTR, ensuring compliance, operational excellence, and stakeholder management while driving continuous improvement initiatives.

The Senior Renewal Operations Manager builds and scales operations for high-volume renewals, ensuring reporting accuracy, data integrity, and operational processes across teams.

As Assistant Galley Operations Manager, oversee training and maintenance for food and beverage operations aboard cruise ships, ensuring compliance with public health standards and managing budgets and staffing effectively.

Own end-to-end deal desk operations across quoting, approvals, discounts, and contract execution. Improve processes, automation, and tool optimization; partner with Sales, RevOps, Legal, and Finance to enforce pricing governance and drive deal velocity. Build documentation, train sales, support complex enterprise deals and RFPs, and lead process-improvement projects to scale commercial execution globally.

Lead India operations and projects: manage budgets, contracts, field logistics and teams, cultivate stakeholder partnerships, ensure data quality, generate insights and reports, train field teams, and support regional Operations and Data & Insights on special projects. Travel ~10–20%.

Lead day-to-day management of a major enterprise sports client, coordinating product, engineering, delivery and operations. Drive roadmaps, renewals, expansions, client reporting, incident response and cross-team execution while anticipating sport-driven priority shifts. Serve as primary client contact and owner of delivery quality and commercial outcomes.

The Operations Manager will lead teams in delivering exceptional guest experiences, focusing on operational leadership, team development, and business performance in a hospitality setting.