Top Operations Manager Jobs in Ottawa

Build and ship internal data and AI products to help Product and Engineering teams. Analyze large structured and unstructured datasets, convert analyses into repeatable tools and dashboards, and drive end-to-end projects from scoping to launch and iteration. Use AI-assisted development tools responsibly, translate findings into decision-ready recommendations, and embed feedback loops and documentation for long-term adoption.

Lead and scale GitLab's AWS and GCP marketplace and funding operations. Own marketplace processes, administer hyperscaler tooling (Tackle.io, Salesforce), drive funding initiatives (SCA, MPOPP, MCCP), resolve escalations, build AI automation agents, govern processes, manage vendor relationships, and coordinate cross-functional stakeholders to ensure accurate, scalable hyperscaler go-to-market execution.

Manage incident response for major strategic accounts, coordinate cross-functional teams and customer communications, lead root-cause analyses, monitor and close service alerts/cases, and drive process improvements to enhance customer experience and team efficiency.

Lead GTM strategy and operations for Global Sales: design segmentation, territory and coverage models, build data-driven investment cases, analyze funnel performance, own WBR/MBR cadence and dashboards, run cross-functional projects from PRD to launch, and champion AI and automation to increase sales productivity.

Lead and manage global operational workflows and compliance programs (e.g., Global Fonts, Player Data Compliance). Serve as central liaison between studios and corporate teams, manage vendor proposals and contract tracking, maintain tracking systems, deprecate high-risk assets, optimize processes using modern tools, and provide project management support for software migrations, tool rollouts, and M&A integration.

Lead design and scaling of People Operations systems, workflows, and lifecycle processes. Own HR technology (BambooHR, Lattice, Enboarder), drive automation and AI adoption, ensure compliance across Canada/US, and deliver reliable people data, reporting, and scalable operational infrastructure to support growth to 300+ employees.

Lead and coach multiple layers of customer service managers to ensure high-quality, timely support. Oversee staffing, performance management, escalation handling for sensitive cases, capacity planning, and process improvements. Drive people strategy, talent development, and cross-functional initiatives while using data analysis to monitor and raise service performance.

Lead global GL operations and intercompany accounting, own month‑end and quarter‑end close, manage intercompany billing, FX, eliminations and transfer pricing. Drive SOX‑compliant controls, ERP/NetSuite enhancements, M&A integrations and new entity setups. Partner with Tax, Treasury, Legal and Finance Data and mentor direct reports to scale financial infrastructure.

Own and scale end-to-end physical-data collection operations: scheduling, operator utilization, station uptime, throughput and quality. Recruit and develop operators and shift leads, standardize playbooks and SOPs across sites, partner with Quality and Annotation teams, stand up partner-site deployments, and build reporting that tracks collected hours, quality, and cost.

Lead country-level study operations from startup through close for one or more clinical trials. Oversee local study teams and CROs, manage country plans (timelines, budget, risk, quality), drive site activation and recruitment strategies, coordinate regulatory/ethics submissions, resolve site escalations, and ensure vendor deliverables and quality event follow-up.

Build and run ANNA's People Operations: multi-state payroll in Rippling, HRIS configuration and automation, compliance (I-9, state regs, leave laws), onboarding/offboarding, ER casework, performance systems, workforce reporting, and AI-enabled people workflows to scale a multi-site clinical workforce.

Manage resource allocation and freelance/vendor use across creative, digital, and scientific production teams. Monitor utilization, maintain skills matrix, support agency management systems, lead resourcing meetings, produce reporting, manage vendor contracts, and drive process improvements to keep projects on schedule.

Build and run Product Marketing operating systems to improve planning, portfolio visibility, messaging lifecycle, launch governance, and cross-functional accountability. Create templates, roadmaps, readiness criteria, and automation-enabled workflows; partner across functions to codify roles, decision rights, and handoffs; measure adoption and continuously improve processes to enable clearer, more consistent go-to-market execution.

Manage day-to-day operations, optimize processes, handle vendor and budget tasks, support HR and reporting. Provide content creation and marketing support including campaign execution, social media, vendor coordination, and performance tracking to ensure operational excellence and brand consistency.

Lead day-to-day fulfillment center operations (inbound, put away, outbound, B2C/B2B, returns). Manage and develop Area Managers, leads, and associates; set operational KPIs, staffing, scheduling, budgeting/P&L, and ensure success during client launches while partnering with cross-functional teams.

Lead country-level study operations from startup through close, overseeing local teams, vendors (pCRO/CTM/SCP), timelines, budgets, risks, and compliance. Provide operational input, manage site activation and recruitment strategies, ensure TMF completeness, support new technologies (eConsent, eISF, remote SDV/SDR, iConnect), and liaise with global stakeholders to resolve escalations and optimize study delivery.

Lead GTM strategy and revenue operations for global Sales: design segmentation, territory and coverage models, analyze funnel and productivity, run WBR/MBR cadence, lead cross-functional programs, translate goals into technical requirements, and champion AI/automation to improve sales productivity and execution.

The Operations Manager oversees the planning and logistics of a plasma collection training program, manages a team, evaluates training effectiveness, and implements continuous improvement initiatives.

Protect store assets and minimize shrink through execution of loss-prevention and key-control policies. Support store management, perform weekly cycle and periodic full inventory counts, manage weekly ordering, and follow opening/closing procedures including alarm checks and security walks. Assist with team leadership and customer service while working varied shifts.

Manage day-to-day operations for 12+ client accounts (~$1M+ ARR), drive operational metrics and client growth, resolve escalations, standardize processes, collaborate cross-functionally, and support scaling of onboarding and RCM operations. Travel ~10-20%.

Manage regional marketplace operations across Alberta and Atlantic Canada, own P&L, monitor marketplace metrics, balance supply and demand, lead driver engagement, support escalations, implement process improvements, partner with Marketing and Customer Support, and provide data-backed recommendations.

Lead country-level study operations from startup through close for one or more clinical trials. Oversee local study teams and CROs, manage startup, site activation, recruitment strategies, vendor oversight, risk and issue mitigation, and ensure timely delivery of study plans and quality event follow-up.

Lead operational management and support of the enterprise data platform (primarily Snowflake), ensuring stability, scalability, observability, incident management, and migration from SQL Server. Manage data operations team, establish runbooks/SLAs, coordinate cross-functional readiness, drive continuous improvement, and ensure governance, compliance, and performance of data pipelines and platform services.

Partnering with Head of Finance, drive FP&A, forecasting, and strategic analyses (pricing, GTM ROI, new product launches). Build financial models, automate reporting, support embedded finance products, and contribute to corporate development and investor reporting while partnering cross-functionally with Sales, Product, and Engineering.

Manage and lead a team of Facility Service Managers to achieve SLAs, ensure regulatory and safety compliance, develop and implement processes, handle vendor invoice escalations, support client onboarding and reporting, drive continuous improvement, and maintain client satisfaction through timely operational issue resolution.