Top Operations Manager Jobs in Ottawa

Build and ship internal data and AI products to help Product and Engineering teams. Analyze large structured and unstructured datasets, convert analyses into repeatable tools and dashboards, and drive end-to-end projects from scoping to launch and iteration. Use AI-assisted development tools responsibly, translate findings into decision-ready recommendations, and embed feedback loops and documentation for long-term adoption.

Lead and scale GitLab's AWS and GCP marketplace and funding operations. Own marketplace processes, administer hyperscaler tooling (Tackle.io, Salesforce), drive funding initiatives (SCA, MPOPP, MCCP), resolve escalations, build AI automation agents, govern processes, manage vendor relationships, and coordinate cross-functional stakeholders to ensure accurate, scalable hyperscaler go-to-market execution.

Manage incident response for major strategic accounts, coordinate cross-functional teams and customer communications, lead root-cause analyses, monitor and close service alerts/cases, and drive process improvements to enhance customer experience and team efficiency.

Leads daily operations at the Ottawa clinical research site, managing staff schedules, workloads, training, investigator relationships, recruitment, enrollment, documentation, compliance, monitoring visits, audits, and process improvement. Supports participant care and study procedures, including vitals, ECGs, phlebotomy, and sample processing when trained and delegated.

Manage security operations, incident response, detection engineering, vulnerability and patch oversight, SaaS and endpoint security, cybersecurity risk assessments, and AI security strategy. Lead and develop security engineers, serve as senior Incident Commander, tune CrowdStrike detections, build coverage across endpoint, SaaS, identity, cloud, and proxy signals, and communicate security risks to technical and executive stakeholders.

Protect store assets and minimize shrink through execution of loss-prevention and key-control policies. Support store management, perform weekly cycle and periodic full inventory counts, manage weekly ordering, and follow opening/closing procedures including alarm checks and security walks. Assist with team leadership and customer service while working varied shifts.

Lead day-to-day Vehicle Logistics Center operations including mechanical, detail, lot, maintenance, inspections, and security. Drive profitability, operational efficiency, safety, and customer satisfaction. Manage staffing, training, reporting in VTrace/AMS/GDC, vendor/customer relationships, claims escalations, and continuous process improvements to meet KPIs and corporate initiatives.

Manage partner-facing support and delivery operations: proactively analyze support channels, run ticketing and scheduling systems, triage and route requests, track deployments and utilization, build self-service documentation, and work with cross-functional teams to drive issues to resolution while improving operational systems and using AI tools for queue management and reporting.

Own customer support and payments risk operations for subscriptions, credits, and payments. Handle billing issues, refunds, disputes, chargebacks, fraud investigations, and account anomalies. Build workflows, escalation paths, macros, SLAs, and support metrics. Manage payment-platform and outsourced support relationships, partner with Product and Engineering on recurring issues, and scale internal and vendor operations as volume grows.

Lead operational management and support of the enterprise data platform (primarily Snowflake), ensuring stability, scalability, observability, incident management, and migration from SQL Server. Manage data operations team, establish runbooks/SLAs, coordinate cross-functional readiness, drive continuous improvement, and ensure governance, compliance, and performance of data pipelines and platform services.

Manage and lead a team of Facility Service Managers to achieve SLAs, ensure regulatory and safety compliance, develop and implement processes, handle vendor invoice escalations, support client onboarding and reporting, drive continuous improvement, and maintain client satisfaction through timely operational issue resolution.

Lead design and scaling of People Operations systems, workflows, and lifecycle processes. Own HR technology (BambooHR, Lattice, Enboarder), drive automation and AI adoption, ensure compliance across Canada/US, and deliver reliable people data, reporting, and scalable operational infrastructure to support growth to 300+ employees.

Build and run Product Marketing operating systems to improve planning, portfolio visibility, messaging lifecycle, launch governance, and cross-functional accountability. Create templates, roadmaps, readiness criteria, and automation-enabled workflows; partner across functions to codify roles, decision rights, and handoffs; measure adoption and continuously improve processes to enable clearer, more consistent go-to-market execution.

Lead GTM strategy and revenue operations for global Sales: design segmentation, territory and coverage models, analyze funnel and productivity, run WBR/MBR cadence, lead cross-functional programs, translate goals into technical requirements, and champion AI/automation to improve sales productivity and execution.

Lead a team that defines and executes operations enablement strategy, delivering cross-functional programs to scale servicing operations. Own roadmaps, stakeholder governance, risk management, change management, training, knowledge management, and measurable outcomes in a regulated fintech environment.

Lead a team of Care Experience Coordinators overseeing intake, scheduling, staffing, performance management, reporting, and on-call support. Ensure client-field staff matching, manage attendance and overtime, recruit and train coordinators, liaise with partners and OHaH, document SOPs, handle incidents and payroll/HR queries, and drive continuous improvement and business development for home care services.

Manage daily operations of a Canadian Workers' Compensation claims team, ensuring compliant, timely adjudication and cost containment. Oversee KPIs, inventory, escalations, stakeholder relationships, hiring, coaching, training, and process improvements using data analytics and automation to drive efficiency and reduce claim costs.

Manage day-to-day operations of the San Francisco robotics workshop: tools, equipment, contractors, purchasing, inbound/outbound logistics, inventory, shop safety, and operational projects to keep engineers unblocked.

Own marketing operations for a multi-product portfolio: implement tracking and attribution in HubSpot, build dashboards and reports, design marketing automation, manage data governance and compliance (GDPR/CCPA), collaborate cross-functionally with RevOps, and recommend/evaluate marketing technologies.

Manage P&L and day-to-day operations across Ontario and Atlantic Canada, optimize supply-demand balance, monitor marketplace metrics, lead driver engagement and retention, drive process improvements, partner with Customer Support and Marketing, ensure regulatory and service standard compliance, and travel regionally to maintain local presence.

Lead GTM strategy and operations for Global Sales: design segmentation, territory and coverage models, build data-driven investment cases, analyze funnel performance, own WBR/MBR cadence and dashboards, run cross-functional projects from PRD to launch, and champion AI and automation to increase sales productivity.

The Senior Renewal Operations Manager builds and scales operations for high-volume renewals, ensuring reporting accuracy, data integrity, and operational processes across teams.

Own HR operations including compliance, payroll, benefits, hiring logistics, onboarding, and office management. Build people programs (performance, onboarding, L&D), improve processes, and partner with leaders to scale the team.

Own operational excellence and governance for the PDE SDLC, manage and integrate core tools (ProductBoard, Jira, Amplitude, etc.), drive data integrity and automation, create SOPs and workflows, and partner with senior leadership to influence product, design, and engineering operations.

As Assistant Galley Operations Manager, oversee training and maintenance for food and beverage operations aboard cruise ships, ensuring compliance with public health standards and managing budgets and staffing effectively.