Top Operations Manager Jobs in Ottawa

Owns and improves the operational toolkit supporting Solutions Architects, including systems, workflows, reporting, documentation, support requests, engagement tracking, capacity planning, and data quality. Partners with revenue technology, analytics, and system owners to translate field needs into requirements, automate processes, improve handoffs, and sustain adoption. Supports SA leadership through reporting, business reviews, operating rhythms, testing, rollouts, and continuous operational improvements.

Own and improve GitLab’s end-to-end renewals operating model, including forecasting, retention reporting, quoting, data quality, case management, workflow automation, and capacity planning. Partner with Revenue Technology, Analytics, Finance, Sales, and Customer Success to improve Salesforce, subscription, billing, and reporting systems. Lead cross-functional operational improvements, document processes, analyze renewal performance, and influence stakeholders without direct authority.

Lead renewal analytics and forecasting for direct and channel motions. Build renewal health scoring and predictive models, improve Clari and SFDC processes, surface churn and expansion insights, partner with RevOps/Finance/IT, automate reporting, and present recommendations to senior stakeholders to improve retention and renewal performance.

Manages day-to-day catering, delivery, and event operations within an assigned market. Coordinates contractor Captains, oversees hub readiness, manages vendors, inventory, purchasing, and operational metrics, and ensures food and workplace safety compliance. Leads hiring, coaching, and performance management for direct employees while resolving real-time service issues and partnering with Sales and Food Partner Management to deliver reliable client experiences.

Leads Professional Services operations by building scalable planning, forecasting, capacity, resource management, delivery, financial, and reporting processes. Partners with Finance, Sales, Customer Success, Engineering, and Delivery to improve PSA, CRM, time-tracking, automation, service pricing, revenue recognition, and go-to-market alignment. Provides leadership visibility into pipeline, staffing, utilization, project economics, margins, and growth while driving operational maturity across distributed services organizations.

Owns Partner Marketing operations across Salesforce reporting, campaign data, MDF budgeting and reconciliation, partner portal administration, training content, and system integrations. The role maintains data accuracy, builds dashboards, tracks partner engagement and campaign performance, troubleshoots portal issues, manages partner access, and coordinates with Marketing, Sales, Finance, IT, and partners. It requires strong Salesforce, Excel, project management, data analysis, and partner portal experience.

Leads store-level product operations, inventory management, merchandising, product flow, promotional execution, and back-of-house processes. Translates strategic priorities into operational plans, drives inventory accuracy and profitability, coaches operations and visual teams, supports labor planning, and develops high-performing employees. The role also oversees compliance, loss prevention, health and safety, employee engagement, customer experience, and consistent execution of Indigo brand standards.

Own revenue operations policies, global forecasting, and the CRO operating cadence. Analyze process and data issues, implement system-based improvements, reconcile sales and finance forecasts, lead executive reporting, coordinate operating reviews, document processes, and mentor teammates. The role partners across Sales, Finance, Deal Desk, Revenue Systems, Data, Product, and Enablement in a fully remote B2B subscription environment.

Leads operations for two warehouses and transportation services, overseeing warehouse performance, staffing, safety, vendors, capacity, inventory, freight, and operational KPIs. Partners with sales and corporate teams to align service capacity with commercial commitments, improve customer and division profitability, manage budgets, optimize costs, support pricing decisions, and implement continuous improvement initiatives. Develops teams and manages strategic operational planning across the division.

Own HR operations, employee lifecycle processes, and the ADP Workforce Now HRIS. Responsibilities include onboarding and offboarding, data governance, reporting, compliance, compensation administration, benefits and payroll system support, vendor management, immigration program coordination, and managing a People Operations Analyst. The role requires strong HRIS administration, analytical, communication, organizational, and project management skills.

Protects store assets and minimizes losses by enforcing loss-prevention and key-control policies. Conducts inventory counts, places weekly orders, and performs opening and closing procedures, including alarm checks and security walks. Supports store management in reinforcing company values and customer promises. Requires flexibility for various shifts, evenings, and weekends, along with physical mobility and material handling.

Own the product organization’s operating system, including planning cadence, roadmap management, goal tracking, reporting, product development standards, launch readiness, customer insight systems, PM onboarding, training, tools, and team practices. Partner with product leadership, data, marketing, sales, success, and engineering to improve team effectiveness, visibility, and decision-making as the company scales.

Own the product organization’s operating system, including planning cadence, roadmap management, goal tracking, reporting, product development standards, launch readiness, customer insight systems, PM onboarding, tooling, and team development. Partner with product leadership, data, marketing, sales, success, and engineering to improve product execution and organizational effectiveness.

Manage daily imaging operations, optimize workflow and capacity planning, maintain imaging equipment and DR processes, support and train staff, coordinate chain-of-custody/security, and represent the branch on DMS operations and implementation calls.

Lead and coach a technical Support team while personally handling Tier 1 and Tier 2 issues for legal software products. Establish ticket classification, SLAs, escalation workflows, reporting, knowledge management, and AI-enabled support practices. Evaluate and implement support systems, collaborate with R&D and Cloud Ops, communicate during incidents, monitor client health, and drive retention and continuous improvement.

Oversee daily rental operations, fleet readiness, staffing, customer service, team performance, and revenue goals. Lead and coach employees, monitor KPIs, prepare Excel-based reports, forecast demand, resolve workflow bottlenecks, improve processes, and make real-time decisions balancing customer satisfaction and profitability.

Leads Team Leaders and oversees service-level performance, revenue goals, operational reporting, staffing, client relationships, coaching, and continuous improvement. The role manages direct reports, conducts performance reviews, resolves employee issues, supports client business reviews, and ensures operational and financial expectations are achieved while maintaining company standards.

Manages academic, financial, HR, and administrative operations across Faculty of Arts academic units. Supervises administrative teams, oversees student obligations and budgets, standardizes processes, supports hiring and payroll compliance, consolidates reports, resolves complex operational issues, and collaborates with faculty leadership and central university services. The role drives operational efficiency, policy compliance, resource planning, and service quality across departments.

Own global business operations workflows, including the Global Fonts Program and Player Data Compliance initiatives. Coordinate studios and corporate teams across Legal, Privacy, Procurement, Publishing, and Engineering. Maintain compliance records, contracts, approvals, and risk-tracking systems; manage vendor proposal workflows; optimize operational processes using tools such as Airtable, Jira, Confluence, and generative AI. Provide project management support for software migrations, tool rollouts, and M&A integration initiatives.

Own and improve operational processes across Engineering, Product, and Design, including bug tracking, incidents, reliability, escalations, planning, reviews, dashboards, and retrospectives. Analyze operational health data, identify trends and process gaps, communicate actionable insights, and implement improvements. The role requires hands-on execution, cross-functional coordination, technical engineering knowledge, comfort with ambiguity, and independent work in a remote startup environment.

Lead daily onsite operations for autonomous and wheelchair-accessible vehicle fleets. Ensure safe, reliable, compliant service; resolve real-time fleet and rider-accessibility issues; analyze ridership and utilization data; coordinate with local partners, drivers, operators, and internal teams; improve WAV rider experiences; and travel monthly to support driver onboarding, safety training, and operational relationships across U.S. markets.

Oversee daily food production, sanitation, tray room, dish room, shipping, and quality operations at a Cook Chill facility. Ensure GMP, HACCP, SQF, food safety, sanitation, environmental, and occupational safety compliance. Lead audits, corrective actions, quality investigations, reporting, training, staffing, scheduling, performance management, and unionized workforce relations. Collaborate with production, purchasing, suppliers, and government stakeholders while supporting continuous improvement and acting for the Assistant Director of Food Services when required.

Manages live operations execution for MARVEL Strike Force by translating strategy into requirements, tickets, configurations, and implementation plans. Coordinates external partners, launch readiness, cross-functional workstreams, quality assurance, and issue resolution. Improves workflows and documentation, uses performance data and player segmentation to validate decisions, and applies AI tools to accelerate analysis and execution quality.

Oversee daily 3PL operations across warehousing, transportation, fulfillment, inventory, and customer service. Lead and develop large teams, manage KPIs and operational risk, improve processes using Lean or Six Sigma methods, analyze performance data, and maintain profitability through budgeting and P&L oversight. The role may expand to regional multi-site responsibility and requires hands-on leadership in fast-paced warehouse and logistics environments.

Manages a remote Sales Operations and Contracting team supporting client acquisition, onboarding, proposals, contracts, amendments, approvals, and order processing. Oversees shared queues, team performance, reporting, dashboards, and operational metrics while partnering with Sales, Customer Success, Onboarding, Finance, Legal, and Continuous Improvement. Leads process improvement, automation, change management, prioritization, escalation handling, and team development. Travel is required 20% annually.