Top Operations Manager Jobs in Ottawa

Lead parking operations across multiple locations by managing client relationships, contractual commitments, staffing, financial reporting, revenue reconciliation, inventory, purchasing, compliance, and continuous improvement. Recruit, coach, and develop frontline teams while supporting profitability, budgeting, service quality, and operational performance. The role requires travel between operational sites and collaboration with Human Resources on employee and talent matters.

Owns the technology, processes, data, and operational infrastructure supporting GitLab’s channel and ecosystem partnerships. Responsibilities include partner deal registration, quote-to-cash, tiering, incentives, PRM and Salesforce administration, system integrations, attribution data, reporting, month-end close, process documentation, and AI workflow automation. The role coordinates with Deal Desk, Finance, IT, Legal, Sales, and partners to improve execution, resolve escalations, and scale ecosystem operations.

Manage store operations, loss prevention, inventory control, ordering, key control, and opening and closing procedures. The role protects company assets, minimizes shrink, supports store management, reinforces company values, and helps maintain customer service standards. Responsibilities include cycle counts, full-store inventories, security walks, alarm checks, and team leadership while working flexible shifts, including evenings and weekends.

Leads day-to-day Ottawa campus operations, including facilities, vendors, service contracts, health and safety, emergency preparedness, student and visitor services, classroom readiness, scheduling, exams, staffing, budgets, procurement, and administrative coordination with central university teams. The role supervises campus staff, ensures regulatory and accessibility compliance, and supports a positive student and employee experience through regular on-site leadership.

Manage and develop front-line airport operations teams after rotating through production, customer service, and counter sales training. Supervise daily operations and sales activities to improve fleet utilization, revenue, customer satisfaction, and employee performance. Responsibilities include coaching employees, assessing performance, following company procedures, and supporting operational efficiency. The role requires schedule flexibility, driving, outdoor work, and leadership in a customer-facing airport environment.

Lead GTM strategy and operations for Global Sales: design segmentation, territory and coverage models, build data-driven investment cases, analyze funnel performance, own WBR/MBR cadence and dashboards, run cross-functional projects from PRD to launch, and champion AI and automation to increase sales productivity.

Owns GTM operations from opportunity creation through renewal, including pipeline analytics, forecasting, Salesforce and Clari administration, AI-enabled workflow automation, data governance, customer handoffs, renewal processes, and partner operations. Builds trusted reporting, improves pipeline discipline and forecast accuracy, identifies deal and renewal risks, and partners with Sales, Customer Success, Finance, Partnerships, and executives on commercial decision-making.

Manage OEM partnership operations by maintaining Salesforce pipeline data, analyzing engagement and market data, building reports and dashboards, preparing executive materials, coordinating cross-functional deliverables, and supporting leadership cadence. The role also tracks agreements and milestones, improves operational processes, handles client inquiries, and coordinates limited travel to client meetings and industry events.

The Operations Manager leads daily operations for the Church Planting Core Initiative, managing workflows, logistics, financial administration, budgeting, contracts, reporting systems, communications implementation, partner relationships, and process improvements. The role coordinates cross-functional teams, supports fundraising and strategic priorities, and provides operational and technical support. A bachelor's degree, operational leadership experience, church planting experience, financial management skills, and cross-cultural competency are required. The position is remote but involves regular travel across North America and internationally.

Manage business operations for the Services organization, including Implementation, Installation, and Customer Education. Optimize workflows, monitor performance, manage recurring business processes, produce Salesforce reports, and lead strategic projects that improve customer experience and team efficiency. Partner with Sales, Support, Product, and leadership on forecasting, territory alignment, QBRs, resource allocation, and operational decision-making in a high-growth SaaS environment.

Leads CrowdStrike’s enterprise crisis response program, including governance, playbooks, activation processes, exercises, training, readiness, incident command coverage, executive briefings, and after-action improvements. Partners across resilience, security, communications, and customer response functions to coordinate high-impact events. Builds and manages the Response Operations team, supports executives during crises, maintains on-call readiness, and drives corrective actions to closure.

Owns and improves the operational toolkit supporting Solutions Architects, including systems, workflows, reporting, documentation, support requests, engagement tracking, capacity planning, and data quality. Partners with revenue technology, analytics, and system owners to translate field needs into requirements, automate processes, improve handoffs, and sustain adoption. Supports SA leadership through reporting, business reviews, operating rhythms, testing, rollouts, and continuous operational improvements.

Owns Tailscale’s Product operations model, including roadmap health, launch readiness, documentation, onboarding, feature requests, customer insight, operating rhythms, and product data strategy. Partners with Product, GTM, Support, Data, and company leadership to identify operational gaps, improve planning and prioritization, establish scalable processes, and drive alignment in a remote-first environment.

Leads cross-functional operations enablement programs that scale compliant, high-quality servicing. Owns roadmaps, operational readiness, stakeholder governance, risk resolution, change management, training strategy, knowledge management, process improvement, and performance measurement. Partners with Product, Engineering, Operations, Compliance, and vendors to translate strategy and technical concepts into scalable workflows, resources, and customer and agent experience improvements.

Leads Operations activities across concurrent new product introduction projects for precision optical test instruments, from initiation through production launch and ramp. Coordinates R&D, manufacturing, test engineering, supply chain, finance, contract manufacturers, and suppliers. Owns integrated planning, budgets, capacity, manufacturing readiness, risk mitigation, phase-gate deliverables, supply chain readiness, production transfer, and stakeholder communication. Requires strong technical understanding of optical or photonic hardware and experience managing electronics, photonics, or electro-optical product launches.

Own day-to-day financial operations, including financial reporting, client invoicing, accounts receivable, forecasting, expense and cost monitoring, foreign exchange management, and financial process improvement. Partner with Sales, Operations, RevOps, Delivery, leadership, external accountants, engineers, and advisors to resolve billing issues, improve controls, manage cash flow, and coordinate annual Canadian SR&ED submissions.

Leads Team Leaders and oversees operational performance, client service-level agreements, financial targets, reporting, staffing, employee development, and client relationships. The role manages performance, resolves employee issues, coordinates with support functions, implements improvement plans, and participates in client business reviews to maintain service quality and achieve operational goals.

Build and scale renewal operations for a high-volume down-market segment. Own renewal data, reporting, forecasting, pacing models, workflows, systems configuration, partner portal processes, and recurring operating cadences. Translate CRM data into executive insights, establish leading indicators, improve data quality, and coordinate with Revenue Operations, Customer Operations, IT, and cross-functional stakeholders to automate and optimize renewal processes.

Manages day-to-day catering, delivery, and event operations within an assigned market. Coordinates contractor Captains, oversees hub readiness, manages vendors, inventory, purchasing, and operational metrics, and ensures food and workplace safety compliance. Leads hiring, coaching, and performance management for direct employees while resolving real-time service issues and partnering with Sales and Food Partner Management to deliver reliable client experiences.

Leads Professional Services operations by building scalable planning, forecasting, capacity, resource management, delivery, financial, and reporting processes. Partners with Finance, Sales, Customer Success, Engineering, and Delivery to improve PSA, CRM, time-tracking, automation, service pricing, revenue recognition, and go-to-market alignment. Provides leadership visibility into pipeline, staffing, utilization, project economics, margins, and growth while driving operational maturity across distributed services organizations.

Own Marketo, Salesforce marketing operations, CaPDB account intelligence, data governance, funnel management, attribution, reporting, and campaign enablement. Lead data-quality programs, segmentation, lead scoring, routing, QA, system optimization, and cross-functional projects. Partner with Sales, Revenue Operations, Analytics, and Marketing while mentoring junior team members and supporting scalable processes.

Owns the strategy, design, implementation, governance, analytics, and continuous improvement of global sales compensation programs. Responsibilities include designing quotas, commissions, accelerators, and SPIFFs; configuring Xactly and Salesforce; managing launches, documentation, compliance, disputes, reporting, and training; and partnering with Sales, Finance, HR, and executive leadership to align incentives with business goals.

Manage deal desk operations by reviewing quotes, orders, contracts, pricing, discounts, and policy compliance. Coordinate with Sales, Finance, Legal, Product, Billing, and Order Management to structure complex transactions and ensure accurate quote-to-cash execution. Improve approval workflows, quoting rules, and business processes; monitor cycle time and booking quality; maintain audit trails; resolve discrepancies; and train Sales teams. Support forecasting, cancellations, compensation inputs, and ad hoc analysis.

Owns revenue integrity from closed-won deals through billing, reviewing orders, validating pricing and contract terms, managing CPQ quote standards, reconciling bookings and ARR, and supporting financial close. Partners with Sales, Customer Success, Finance, Billing, and Business Operations to resolve errors, improve controls, automate validation, train teams, and monitor post-close performance. The role also serves as a QA layer for AI-generated outputs and requires strong subscription revenue and Salesforce CPQ experience.

Own legal operations, contract lifecycle management, agreement triage, templates, repositories, outside counsel billing, legal spend, corporate governance, cap table maintenance, transaction support, and claims and litigation coordination. Administer legal technology, build operational dashboards, improve workflows through automation, and partner with Finance, Accounting, People Operations, Compliance, and business teams.