Top Program Manager Jobs in Ottawa

Own learning enablement, workforce support, business-system coordination, reporting, and early-career development programs. Coordinate customer training, onboarding, certifications, participant schedules, mentoring, qualification activities, readiness assessments, and graduation transitions. Partner with global stakeholders, IT, instructors, and leadership to improve processes, manage requirements, track metrics, resolve issues, and deliver consistent participant and stakeholder experiences.

Operate and mature Block’s global business resilience program across business continuity, disaster recovery, crisis management, operational resilience, third-party resilience, testing, reporting, and regulatory support. Identify risks, maintain recovery plans, coordinate exercises, track remediation, assess third parties, communicate resilience posture to leadership and Boards, and improve workflows through AI, automation, dashboards, templates, and self-service tools.

Leads complex Population Health Analytics programs from planning through post-launch evaluation. Manages requirements, schedules, resources, risks, deliverables, documentation, stakeholder communication, vendor coordination, technology adoption, and process improvement to support provider engagement, quality, and operational performance.

Leads a consumer electronics returns program in Mississauga, overseeing warehouse receiving, inventory, inspection, functional testing, refurbishment, documentation, and outbound processing. Manages retailer relationships, cross-functional stakeholders, KPIs, escalations, compliance, and continuous improvement. Requires strong supply chain, logistics, warehouse operations, consumer electronics, and returns-process expertise, along with experience using WMS or ERP systems.

Leads strategic, enterprise-wide clinical technology programs, including large-scale healthcare migrations, integrations, and process improvements. Oversees scope, schedules, budgets, risks, dependencies, deliverables, and cross-functional project teams. Coordinates project managers and business analysts, prepares executive dashboards and steering committee materials, manages escalations, and supports training and organizational change. Requires strong healthcare technology integration expertise, including clinical systems, interoperability, vendor coordination, HL7, FHIR, and APIs.

Leads client information security programs, advising executives on strategy, policies, threats, incidents, business continuity, and security solutions. Oversees risk assessments, vulnerability testing, audits, certifications, control mappings, regulated-data scoping, and remediation across frameworks including NIST, ISO 27001, HIPAA, SOC 2, and PCI DSS. Coordinates incident response and security teams while delivering security awareness training and secure cross-functional solutions. Requires substantial security leadership, consulting, compliance, and regulated-industry experience, plus CISSP certification.

Lead end-to-end B2B software customer implementations from scoping through Go Live. Manage project plans, timelines, dependencies, risks, product requirements, customer relationships, escalations, and executive communications. Coordinate product, engineering, solutions, and customer success teams while improving implementation processes. Use AI tools such as Claude to automate reporting, identify portfolio risks, and develop AI-powered PMO workflows.

Lead performance, governance, strategy, and transformation across Affirm’s global BPO vendor network. Own vendor service levels, customer experience, compliance, quality, analytics, escalations, and executive governance. Coordinate cross-functional initiatives involving Operations, Compliance, Product, Risk, Training, QA, and Workforce Management. Drive vendor migrations, product and process rollouts, regulatory implementations, change management, continuous improvement, and data-informed interventions across a large multi-geography partner network.

Own execution of the QNX Everywhere developer ecosystem strategy, managing partner relationships, enablement programs, consortiums, sponsorships, procurement, events, budgets, KPIs, and executive reporting. Coordinate engineering, marketing, sales, legal, finance, and product stakeholders while supporting startups, universities, developers, and technology partners. Build scalable frameworks for onboarding, investment evaluation, renewals, and ecosystem measurement. Travel as needed for partner engagements and events.

Leads strategic, cross-functional customer experience programs from planning through implementation, adoption, and transition. Establishes operating rhythms, milestones, ownership, dependencies, and success measures; synthesizes customer feedback into actionable insights; improves customer journeys, handoffs, communications, and adoption. Partners with CX, GTM, Product, Engineering, and RevOps teams, presents recommendations to executives, and uses AI-enabled tools and automation to improve operational efficiency.

Owns execution and outcomes for the Chief Customer Officer’s strategic portfolio, including go-to-market transformation, retention and renewal programs, product feedback loops, and executive account engagement. Converts executive direction into structured workstreams, coordinates senior cross-functional stakeholders, monitors program health and business metrics, escalates risks, drives accountability, and recommends scope or prioritization changes. The role also establishes operating standards for a growing programs function in a globally distributed environment.

Own and improve operational processes across Engineering, Product, and Design, including bug tracking, incidents, reliability, escalations, planning, reviews, dashboards, and retrospectives. Analyze operational health data, identify trends and process gaps, communicate actionable insights, and implement improvements. The role requires hands-on execution, cross-functional coordination, technical engineering knowledge, comfort with ambiguity, and independent work in a remote startup environment.

Owns the full lifecycle of multiple client programs and projects, serving as the primary client liaison. Responsibilities include scoping, scheduling, budgeting, resource allocation, risk mitigation, reporting, documentation, stakeholder communication, team leadership, performance feedback, project closeout, and identifying account-growth opportunities. The role requires experience with Agile and Waterfall methodologies, large-scale MDM, PIM, eCommerce and supply chain implementations, financial forecasting, and executive-level relationship management.

Leads complex customer-facing programs through execution, financial management, risk and issue resolution, contract compliance, change orders, and service delivery. Coordinates cross-functional, offshore, subcontractor, and partner teams while managing schedules, budgets, requirements, quality, and customer satisfaction. Builds trusted customer relationships, identifies account expansion opportunities, and leads negotiations and recovery actions. The role requires regular work in the San Francisco Bay Area and domestic and international travel as needed.

Owns the program change-control pipeline, evaluating and prioritizing requests, assessing impacts, and governing approval through the Program Change Control Board. Maintains change plans and logs, coordinates implementation across workstreams, oversees validation and acceptance evidence, leads closure decisions, and improves intake and workflow rules. The role partners with stakeholders to align changes with program schedules, budgets, strategic objectives, and governance requirements.

Leads the capture, planning, execution, and delivery of complex international defense programs. Oversees cost, schedule, risk, quality, compliance, resources, customer relationships, program documentation, proposals, and portfolio growth. Coordinates engineering, supply chain, manufacturing, commercial, and product teams while resolving escalated issues, presenting to senior stakeholders, mentoring teams, and driving process improvements. International travel is required, along with eligibility to obtain and maintain Canadian government security clearance.

Leads the capture, planning, execution, and delivery of complex international defense programs. Owns cost, schedule, risk, profit, compliance, customer satisfaction, and program documentation. Coordinates engineering, supply chain, manufacturing, commercial, and product teams; manages RFIs, RFPs, RFQs, resources, escalations, and corrective actions. Provides customer and senior-management briefings, mentors program teams, drives strategic initiatives, and supports product, service, and process improvements. International travel and eligibility for Canadian government security clearance are required.

Owns technical integration between Waabi’s autonomous driving technology and an OEM partner from program setup through driverless operation. Responsibilities include integrated planning, cross-functional coordination across hardware, embedded, onboard, infrastructure, and autonomy teams, risk and dependency management, executive communication, partner alignment, and hands-on vehicle issue triage.

Leads Mil-Ka user terminal development programs from requirements through design, integration, verification, manufacturing readiness, delivery, and deployment. Manages external vendors, schedules, budgets, contracts, risks, technical dependencies, lifecycle reviews, and executive reporting. Coordinates engineering, procurement, legal, product, network, software, and deployment stakeholders while ensuring supplier performance and contractual deliverables. The role is based in Ottawa or Bethesda with a hybrid schedule and periodic travel.

Leads North American brand program management, overseeing project workflows, campaign prioritization, budgets, resourcing, launches, and cross-functional delivery. Manages and develops Brand Project Managers while partnering with Marketing, PR, Creative, Finance, global teams, agencies, vendors, and leadership. Establishes processes, tracks performance, manages changing priorities, and supports strategic implementation of global brand initiatives.

Leads complex international aircraft-system subcontracts across pre- and post-award phases. Responsibilities include supplier identification, RFP and SOW development, bid evaluation, negotiations, cost and schedule management, risk and change control, technical integration, quality and airworthiness oversight, corrective action planning, and subcontractor relationship management. Coordinates with engineering, supply chain, commercial, quality, configuration management, customers, and program leadership to ensure successful delivery and aircraft-level integration.

Leads the pre-contract and post-contract management of complex international aircraft-system subcontracts. Responsibilities include supplier assessment, RFP and statement-of-work development, bid evaluation, negotiations, cost and schedule management, risk and change control, technical integration oversight, quality and airworthiness coordination, performance reporting, and corrective-action planning. The role interfaces with subcontractors, engineering, supply chain, commercial, quality, configuration management, program teams, and customers, with travel of up to 20%.

Own integrated program plans for strategic customers, connecting product introduction, qualification, supply readiness, production ramp, and customer delivery schedules. Track commitments, manage risks and dependencies, resolve resource conflicts, lead executive reviews, and drive corrective actions. Establish customer operating cadences, communicate program health, and lead cross-functional process improvements. Mentor team members and strengthen planning, escalation, and risk-management practices across global, technically diverse teams.

Lead end-to-end delivery of enterprise Generative AI and Agentic AI programs, coordinating data science, machine learning, data engineering, product, architecture, and client teams. Oversee RAG pipelines, multi-agent ecosystems, knowledge graphs, production deployment, risks, dependencies, and technical challenges. Communicate program progress, blockers, and decisions to senior leadership and stakeholders while ensuring successful delivery of complex AI initiatives.

Leads global talent development programs from needs assessment and instructional design through facilitation, measurement, and optimization. Advises HR leaders on capability gaps, defines learning strategy, applies AI and learning science, manages learning technology vendors, and drives adoption, engagement, and internal mobility across a global workforce.