Top Program Manager Jobs in Ottawa

Lead high-severity incident response across Block, coordinating cross-functional teams to contain, remediate, document, and report incidents. Drive real-time response, stakeholder communications, post-incident reviews, and ensure regulatory compliance while synthesizing complex incident information into actionable recommendations.

Lead end-to-end hardware reliability strategy and execution across consumer products. Plan and manage REL testing, partner with labs and CMs, analyze results, drive failure analysis and mitigations, and communicate risks to leadership to improve product quality.

Lead and coordinate responses to high-severity incidents across Block, directing cross-functional teams, managing escalation, containment, remediation, and communications; document incident timelines, prepare final reports, and run post-incident reviews to improve compliance and resilience.

Lead end-to-end planning and delivery of enablement programs for Customer Support. Develop strategies, roadmaps, KPIs, and data-driven reporting. Partner cross-functionally to build scalable training, tackle operational problems, and drive adoption of products and processes to improve customer experience and operational efficiency.

Lead the sponsor bank partnership and program for Cash App Card and Square Banking products, ensuring compliance, KPIs monitoring, and continuous improvement.

Oversee project and program management, monitor staff performance, recruit staff, and manage client communications while ensuring quality assurance and operational improvements.

The Strategic Program Manager will lead initiatives in compliance, ensuring efficiency and effectiveness through project management, stakeholder alignment, and operational frameworks.

The Payment Network Program Manager will oversee acquiring project plans, ensure compliance with payment network standards, and drive operational success within Block's bank.

The role involves managing AI support and learning programs, troubleshooting technical issues, designing training materials, and measuring adoption metrics.

This role involves providing technical support, designing learning programs, and managing initiatives to enhance AI adoption across the company.

As a Sales Quality Program Manager, you will implement data monitoring systems, drive sales improvements, and ensure quality process compliance across teams while collaborating with stakeholders.

Lead the sponsor bank partnership and program for Cash App Card and Square Banking. Oversee governance, execution, and stakeholder coordination to ensure program success and compliance.

Manage and improve the Bank Partnerships Marketing Collateral Review program, facilitate bank approvals, enhance workflows, and support audits.

Manage the end-to-end Bank Partnerships Marketing Collateral Review program, enhancing processes, facilitating approvals, and ensuring compliance while applying AI for efficiency.

As an AI Self-Service Program Manager, you will lead AI platforms for customer experience, driving innovation and improving performance metrics.

Lead and manage multi-year cost reduction programs for Wavelogic optical products. Develop roadmaps, track metrics, coordinate across Procurement, PLM, Design, Supply Chain, and Finance, and present cost-savings and ROI to senior leadership.

The Failure Analysis Technical Program Manager will manage failure analysis processes, conduct product disassembly, and drive quality investigations across cross-functional teams.

The role involves contributing to product teams, collaborating across disciplines, and using AI for product development in Square's 12-month program.

Oversee software project development for Block hardware, manage cross-functional teams, and ensure project delivery aligns with requirements and timelines.

Lead transformative initiatives in digital platforms and innovation for customer support, managing the program lifecycle and fostering a culture of innovation.

The Sr. Program Manager will lead large-scale programs for Customer Success, manage delivery, collaborate with stakeholders, and drive operational improvements.

Lead strategy and planning for the TeraWave multi-orbit satellite constellation. Partner with executive leadership to define strategy, drive cross-functional integration, establish program metrics, shepherd monthly and quarterly reviews, and implement solutions to optimize constellation performance, reliability, and cost across RF and optical communications systems.

The Talent Program Manager will own talent development products, operationalize programs, design experiences, apply data-driven insights, and drive stakeholder alignment.

Coordinate and manage hardware assembly programs, from prototype to mass production, ensuring timelines, quality, and cost targets are met across various teams.

Lead AI Factory program as Scrum Master and Product Owner: run Agile ceremonies, optimize MLOps/model pipelines, manage backlog, align stakeholders, remove risks, and measure business value of AI solutions.