Top Program Manager Jobs in Ottawa

Leads complex, multi-workstream professional services programs for strategic customers. Responsibilities include defining delivery methodologies, managing roadmaps, dependencies, budgets, risks, schedules, stakeholders, and milestones; establishing program governance; communicating delivery metrics; and coordinating customer, engineering, security, architecture, and delivery teams. The role supports customer adoption and transformation through structured agile program execution in a remote environment.

Owns quality assurance for cryptocurrency and sanctions compliance programs, including sampling, decision reviews, metrics, risk reporting, corrective actions, and continuous improvement. Partners with BSA/CFT and Sanctions program owners and leadership to ensure compliance standards align with regulatory requirements and product growth. Requires deep AML, KYC, sanctions, and fintech compliance expertise, strong analytical and communication skills, executive influence, and AI fluency.

Own scalable customer programs from planning and recruitment through launch, engagement, measurement, closeout, and handoff. Coordinate Product, Design, Research, Marketing, Customer Success, Sales, and Analytics teams. Lead pre-PMF product testing, relaunch the Customer Advisory Board, integrate customer testing into launch-readiness processes, and establish repeatable customer insight loops and operating playbooks.

Own quality assurance for cryptocurrency and sanctions compliance decisions, including sampling, monitoring, error-rate reporting, risk analysis, corrective actions, and continuous improvement. Partner with BSA/CFT and Sanctions program owners, report metrics and insights to leadership, ensure standards align with regulatory requirements and product growth, and maintain the broader compliance quality framework.

Leads new product introduction supply chain programs, including sourcing strategy, supplier onboarding, supply-demand alignment, risk mitigation, material cost management, ERP setup, procurement, logistics, build planning, change management, and production transfers. Coordinates cross-functional teams, manages supplier and manufacturing relationships, tracks KPIs, resolves issues, and supports product ramp readiness.

Leads cross-functional business systems initiatives from discovery through implementation and adoption. Partners with business teams, IT, vendors, and stakeholders to gather requirements, improve processes, manage CRM, PLM, ERP, and other technology initiatives, coordinate projects, mitigate risks, and drive organizational change. Develops roadmaps, prioritizes improvements, supports integrations and upgrades, and ensures teams adopt solutions and realize intended business value.

Manages assigned subcontractors and subcontract management teams across complex defense programs. Oversees cost, quality, schedule, technical performance, risk mitigation, contract milestones, supply chain strategy, and ITB/CVP objectives. Serves as Cost Account Manager, leads sourcing and subcontract execution from make-or-buy decisions through negotiation and delivery, and coordinates engineering, quality, procurement, and program leadership teams.

Supports program leadership on the Canadian Surface Combatant program through change management, earned value analysis, budget and schedule tracking, performance reporting, governance, and process improvement. The role evaluates cost and schedule impacts, supports customer and program operations, coordinates cross-functional activities, and promotes AI-enabled tools and continuous improvement. It also provides a foundation for advancing project management certification and responsibility.

Own and coordinate cross-functional fraud and abuse prevention programs across Trust and Safety, Security, Engineering, Product, Legal, and Finance. Translate abuse trends into prioritized defenses, business cases, metrics, and implementation plans. Partner on payment fraud, chargebacks, account verification, AI-based risk detection, and incident escalation. Drive initiatives to completion without direct authority while balancing fraud risk with legitimate-user experience.

Owns Dropbox’s Virtual First technology workstream, including AI enablement, knowledge management, automation, and digital workflows. Leads organizational research, pilots, experiments, and a portfolio of interconnected programs. Translates qualitative and quantitative findings into recommendations, behavioral frameworks, operating models, and scalable organizational change. Establishes roadmaps, objectives, success measures, milestones, and risk reporting while facilitating cross-functional initiatives across People, Technology, Communications, and Operations.

Own learning enablement, workforce support, business-system coordination, reporting, and early-career development programs. Coordinate customer training, onboarding, certifications, participant schedules, mentoring, qualification activities, readiness assessments, and graduation transitions. Partner with global stakeholders, IT, instructors, and leadership to improve processes, manage requirements, track metrics, resolve issues, and deliver consistent participant and stakeholder experiences.

Leads organizational change, stakeholder engagement, communication, readiness, and adoption across global transformation and transition initiatives. Develops change strategies, messaging, impact assessments, training coordination, and mitigation plans while supporting program governance, reporting, risk tracking, business requirements, and transition execution. Partners with leaders, HR, Communications, and operational teams to ensure sustainable transformation outcomes in a complex, matrixed environment.

Operate and mature Block’s global business resilience program across business continuity, disaster recovery, crisis management, operational resilience, third-party resilience, testing, reporting, and regulatory support. Identify risks, maintain recovery plans, coordinate exercises, track remediation, assess third parties, communicate resilience posture to leadership and Boards, and improve workflows through AI, automation, dashboards, templates, and self-service tools.

Leads regional datacenter business operations programs, including spend management, cost analysis, budgeting, forecasting, operational efficiency, process automation, vendor management, supplier assurance, and benefits realization. Builds governance, KPIs, scorecards, and operating rhythms while coordinating Operations, Finance, Procurement, Engineering, and global teams. Requires analytical rigor, stakeholder influence, project execution, and experience supporting large-scale datacenter or infrastructure environments.

Leads complex Population Health Analytics programs from planning through post-launch evaluation. Manages requirements, schedules, resources, risks, deliverables, documentation, stakeholder communication, vendor coordination, technology adoption, and process improvement to support provider engagement, quality, and operational performance.

Leads a consumer electronics returns program in Mississauga, overseeing warehouse receiving, inventory, inspection, functional testing, refurbishment, documentation, and outbound processing. Manages retailer relationships, cross-functional stakeholders, KPIs, escalations, compliance, and continuous improvement. Requires strong supply chain, logistics, warehouse operations, consumer electronics, and returns-process expertise, along with experience using WMS or ERP systems.

Leads strategic, enterprise-wide clinical technology programs, including large-scale healthcare migrations, integrations, and process improvements. Oversees scope, schedules, budgets, risks, dependencies, deliverables, and cross-functional project teams. Coordinates project managers and business analysts, prepares executive dashboards and steering committee materials, manages escalations, and supports training and organizational change. Requires strong healthcare technology integration expertise, including clinical systems, interoperability, vendor coordination, HL7, FHIR, and APIs.

Leads client information security programs, advising executives on strategy, policies, threats, incidents, business continuity, and security solutions. Oversees risk assessments, vulnerability testing, audits, certifications, control mappings, regulated-data scoping, and remediation across frameworks including NIST, ISO 27001, HIPAA, SOC 2, and PCI DSS. Coordinates incident response and security teams while delivering security awareness training and secure cross-functional solutions. Requires substantial security leadership, consulting, compliance, and regulated-industry experience, plus CISSP certification.

Lead end-to-end B2B software customer implementations from scoping through Go Live. Manage project plans, timelines, dependencies, risks, product requirements, customer relationships, escalations, and executive communications. Coordinate product, engineering, solutions, and customer success teams while improving implementation processes. Use AI tools such as Claude to automate reporting, identify portfolio risks, and develop AI-powered PMO workflows.

Lead performance, governance, strategy, and transformation across Affirm’s global BPO vendor network. Own vendor service levels, customer experience, compliance, quality, analytics, escalations, and executive governance. Coordinate cross-functional initiatives involving Operations, Compliance, Product, Risk, Training, QA, and Workforce Management. Drive vendor migrations, product and process rollouts, regulatory implementations, change management, continuous improvement, and data-informed interventions across a large multi-geography partner network.

Own execution of the QNX Everywhere developer ecosystem strategy, managing partner relationships, enablement programs, consortiums, sponsorships, procurement, events, budgets, KPIs, and executive reporting. Coordinate engineering, marketing, sales, legal, finance, and product stakeholders while supporting startups, universities, developers, and technology partners. Build scalable frameworks for onboarding, investment evaluation, renewals, and ecosystem measurement. Travel as needed for partner engagements and events.

Leads strategic, cross-functional customer experience programs from planning through implementation, adoption, and transition. Establishes operating rhythms, milestones, ownership, dependencies, and success measures; synthesizes customer feedback into actionable insights; improves customer journeys, handoffs, communications, and adoption. Partners with CX, GTM, Product, Engineering, and RevOps teams, presents recommendations to executives, and uses AI-enabled tools and automation to improve operational efficiency.

Leads cross-functional technical programs across engineering, product, operations, sales, services, and support. Responsibilities include managing roadmaps, project dependencies, risks, contingency plans, backlogs, milestones, and program communications for cloud technology initiatives. The role analyzes workloads, communicates technical issues to senior stakeholders, and drives process improvements that enhance performance and customer satisfaction.

Owns execution and outcomes for the Chief Customer Officer’s strategic portfolio, including go-to-market transformation, retention and renewal programs, product feedback loops, and executive account engagement. Converts executive direction into structured workstreams, coordinates senior cross-functional stakeholders, monitors program health and business metrics, escalates risks, drives accountability, and recommends scope or prioritization changes. The role also establishes operating standards for a growing programs function in a globally distributed environment.

Own and improve operational processes across Engineering, Product, and Design, including bug tracking, incidents, reliability, escalations, planning, reviews, dashboards, and retrospectives. Analyze operational health data, identify trends and process gaps, communicate actionable insights, and implement improvements. The role requires hands-on execution, cross-functional coordination, technical engineering knowledge, comfort with ambiguity, and independent work in a remote startup environment.