Top Program Manager Jobs in Ottawa

Own integration program plans for complex enterprise engagements, including milestones, dependencies, timelines, feature requests, governance, RACI structures, communications, and project-health reporting. Serve as the primary client contact, coordinate Engineering, Product, Integrations, and Solutions teams, manage risks and expectations, and provide technical insight to help prioritize and resolve client needs across concurrent engagements.

Own and run customer lifecycle demand-generation programs to drive expansion, cross-sell, and adoption across email, in-app, web, paid, events, and outbound. Build AI-driven, agentic workflows to automate execution, align programs with sales motions, instrument pipeline impact, and partner with sales and customer teams to optimize coverage and results.

Manage the consumer electronics returns program, overseeing operations, documentation, and liaising with retailers to ensure efficiency and compliance.

Lead end-to-end delivery of large-scale, technically complex customer programs for Phaidra's industrial AI control systems. Own program strategy, customer relationships, cross-functional coordination, risk mitigation, documentation, and continuous process improvements while mentoring TPMs and aligning product and engineering to customer needs.

The Technical Program Manager will define AI project roadmaps, coordinate project delivery, lead cross-functional teams, manage stakeholder relationships, and ensure regulatory compliance in AI solutions, with a strong focus on innovation in AI and cloud technology.

Own technical customer inquiries and escalations from intake through resolution. Investigate complex issues, troubleshoot APIs and integrations, identify root causes, and coordinate Engineering and Product teams. Translate customer and business needs into technical action plans, communicate solutions clearly, prioritize high-impact issues, and identify recurring product gaps. Build scalable processes, documentation, and tooling while helping customers successfully use Higgsfield’s AI products.

Own end-to-end delivery health for a product area: drive roadmap tracking, release readiness, dependency and risk management, build delivery dashboards and Jira workflows, use AI to automate delivery processes, and provide executive reporting and stakeholder communication to ensure predictable, enterprise-grade releases.

Own provider relationships and execution: onboard providers/sites, manage capacity rollouts, remediate hardware/network issues, act as incident commander for provider-side incidents, maintain program plans and milestones, enforce provider commitments, coordinate internal teams, and create playbooks and standards to scale provider onboarding.

Lead and coordinate cloud managed-service partnerships and cross-functional teams to deliver scalable, compliant SaaS platform operations. Drive incident/change management, release governance, security and compliance (PCI-DSS/SOC2), KPIs and executive reporting, global expansion, transition/reversibility planning, and vendor SLA/SOW governance.

Lead end-to-end execution of IP, ASIC, and chiplet platform programs from architecture through production readiness. Build and manage integrated schedules, drive critical-path closure, coordinate cross-functional engineering teams, manage vendors and customers, mitigate risks, control budget and resources, run technical reviews, and report program health to executives while improving program processes and tooling.