Accurately produce vehicle replacements for regular passenger vehicles by conducting online research, utilizing internal resources, and making outbound calls to dealerships. Provide level one support by assisting clients with vehicle replacement reports and updates. Communicate clearly and effectively with clients to resolve issues and provide an exceptional customer experience.

The Vehicle Replacement Specialist 1 (VRS1) serves as the primary point of contact for insurance clients requesting vehicle replacement reports for total loss claims. Responsibilities include handling inbound inquiries, entering vehicle replacement reports, providing customer support, and ensuring compliance procedures are followed. The role requires bilingual proficiency, customer service experience, and strong communication and analytical skills.