Top Tech Jobs & Startup Jobs in Ottawa

The Customer Success Associate will manage renewals, drive revenue growth, build and manage client relationships, develop success plans, share best practices, and resolve client issues. They will also coordinate training sessions, advocate for clients and the company, and report product bugs.

Leap Tools, a leading tech company in the interior décor industry, is seeking a visionary VP of Marketing to drive brand vision and strategy. The role involves product-driven strategy, planning, cross-functional collaboration, leadership development, customer insight, market positioning, and shaping brand vision. The ideal candidate should have proven leadership experience in B2B tech companies and expertise in product marketing strategy.

Oversee and manage a team of support professionals, handle escalations, foster team development, manage the knowledge base, and ensure high standards of team performance in a fast-paced SaaS company environment. Responsible for managing KPIs, leading team meetings, handling supervisor-level interactions, and assisting with tickets across different channels. Provide coaching, mentorship, and performance reviews to support team members' career growth. Maintain knowledge bases and customer communication templates.