Top Analyst Jobs in Ottawa

Design, execute, and maintain manual and automated tests for web and mobile SaaS products. Report and track defects, perform end-to-end and regression testing, collaborate with developers and product owners, and participate in agile ceremonies to ensure product quality throughout the software development lifecycle.

Lead business analysis for complex digital transformation initiatives: elicit, document, and manage business, functional, non-functional, process, and data requirements; perform current- and future-state process analysis; develop governance artifacts; engage stakeholders; and ensure traceability through implementation and operational transition.

Support delivery and optimization of Talent Acquisition and Mobility HR systems by gathering requirements, designing and configuring solutions, testing, troubleshooting, documenting, managing projects, and producing HR reports and data analysis to inform decisions.

Manage marketing-generated leads, qualify and route prospects, maintain CRM data quality, support outbound campaigns and eCommerce customer onboarding, and coordinate cross-functional stakeholders to accelerate opportunities and improve commercial processes.

Perform information security and risk activities including implementing and enforcing security controls, incident response, threat management, vulnerability scanning, malware management, intrusion detection, risk assessments, and backup/disaster recovery planning. Work on moderate-scope projects with general guidance and apply judgment within defined parameters.

Lead and improve daily operations of Twilios Security Risk program: maintain risk registers and KRIs, perform qualitative and quantitative risk analyses, build dashboards and predictive models, coordinate remediation with engineering, support audits, and drive automation and AI-enabled risk tooling to scale program impact.

Provide information security expertise for government IT projects: perform on‑premise and cloud security assessments, identify risks and vulnerabilities, conduct privacy impact assessments, define security requirements, develop enterprise security documentation, support vulnerability testing and disaster recovery planning, and advise project teams on security and compliance aligned with NIST.

Lead and manage SOC 1/SOC 2 examinations and SOX 404 IT control activities; assess ITGCs/ITACs, perform gap and impact assessments, drive remediation, collect auditor-ready evidence, and partner cross-functionally to design scalable controls for cloud and hybrid environments.

Define and execute airworthiness and certification strategies across the product lifecycle. Prepare certification plans and data packages, liaise with aviation authorities, assess design change classifications, track compliance, review design documentation, and provide technical guidance to development, manufacturing, and IPTs to ensure regulatory conformity.

The Lead Analyst manages IT operations, oversees a team, ensures data security, and plans IT strategies and resources to support efficient network services.

Own investigation and resolution of unmatched repayments across partners and employers: troubleshoot root causes, contact partners/employers, support month-end recovery reporting, perform simple reconciliations, surface patterns, and work with systems owners to fix matching issues.

Lead and deliver continuous improvement and BPM initiatives across People & Culture from problem definition through implementation and sustained adoption. Analyze end-to-end processes using BPMN 2.0, operational data, and stakeholder input; facilitate workshops; design future-state processes; translate needs into business requirements (including Workday considerations); develop KPIs; and deliver CI capability-building sessions.

Own the quote-to-cash process: review and approve order forms, lead complex deals and renewals, configure CPQ/CRM rules, manage Stripe billing, partner with AEs and CS, coordinate with outside counsel, build templates and playbooks, and ensure clean accounting and month-end reconciliations.

Lead growth and player behavior analytics across sportsbook, casino, and poker products. Partner with Revenue Ops, Marketing, Product, and VIP to run retention, bonus optimization, segmentation, funnel/cohort analyses, and A/B tests. Build predictive models and apply ML/AI tooling to generate actionable insights and recommendations that drive engagement, personalization, and ROI.

Manage end-to-end accounts receivable and collections including aging analysis, customer outreach, payment plans, and dispute resolution. Maintain Salesforce data, prepare manual invoices, apply contract terms to billing, support month-end close, and collaborate with Customer Success and Support.

Provide hands-on desktop support to employees: install and manage desktops, troubleshoot OS and network issues, monitor systems and logs, maintain documentation and asset records, work tickets, and provide occasional after-hours or on-site support.

Own full QA lifecycle for assigned features/releases; design and maintain test plans, automated test frameworks, and test suites. Perform exploratory, functional, regression, performance, and API testing on an ASP.NET/SQL Server/Azure SaaS platform. Collaborate with developers and product managers to triage defects, report QA metrics, and drive continuous process improvements; emphasize automation and AI-assisted testing.

Support client operations through data collection, cleansing, transformation, modeling and reporting. Build and automate standardized reports, design surveys and market tests, use BI tools to visualize insights, and make data-driven recommendations to support sales and marketing objectives.

Lead day-to-day Deal Desk execution and complex deal support for new business, expansions, and renewals. Partner with Sales, Customer Success, Legal, and Finance to structure pricing, approvals, and contracts. Drive process optimization, automation, pricing frameworks, discount governance, reporting, and team mentoring to accelerate deal velocity, protect margins, and scale deal desk operations.

Analyze sales, pipeline, and revenue data to produce forecasting, performance, retention, pricing, and capacity insights. Build and maintain forecast models, surface bottlenecks, support planning cycles, and translate analysis into executive-ready presentations. Collaborate with Business Systems, Marketing Ops, Customer Success, and IT to validate data and ensure cross-system alignment.

Ensure quality and regulatory compliance for California workers' compensation claims. Review and analyze claim processes and reports, design training and technical materials, support audits and regulatory interactions, advise on claim strategy, support compliance projects and communications, and collaborate with internal teams to mitigate legal and financial exposure.

Design, implement, and administer end-to-end go-to-market commission plans across sales, renewals, expansion, and solutions engineering. Calculate and ensure accurate payouts, partner with payroll, establish controls and governance, track attainment and quota metrics, analyze plan effectiveness, recommend adjustments and tooling (including commissions software), and use AI to automate repetitive tasks.

Lead development and delivery of communication and learning programs for firm IT projects. Serve as change agent, create training materials (videos, eLearning, guides), conduct product testing and user feedback analysis, build change champion relationships, and report on application configurations to ensure strong user adoption and experience.

Conduct market and competitive intelligence research for quantum computing products; track competitors, patents, publications, financial signals, and industry trends. Use AI-enabled tools and dashboards (Tableau/Power BI/Python) to gather, analyze, and visualize data. Produce reports and presentations to inform product strategy and support cross-functional teams.

The Analyst Principal - IS Functional owns the delivery and support of Oracle JD Edwards Sales & Distribution and Transportation functionality, ensuring on-time project delivery aligned with business goals.