Top Operations Manager Jobs in Ottawa

Design insurance policy-processing scenarios, create operational reference materials, evaluate AI-generated responses, and provide feedback on policy lifecycle accuracy. The role covers intake, binding, issuance, endorsements, billing, renewals, cancellations, reinstatements, documentation, quality control, and servicing workflows. Candidates need at least two years of policy administration, underwriting operations, insurance servicing, or premium operations experience, along with strong process discipline and knowledge of policy administration systems.

Leads partner operations and strategic co-sell execution by designing PartnerTap workflows, mapping Salesforce accounts to partner systems, developing co-sell playbooks, and managing partner data integrity. Oversees data privacy, systems integration, pipeline reporting, revenue attribution, and program ROI dashboards. Partners cross-functionally with Sales, Marketing, Legal, Procurement, Finance, Sales Operations, and IT to improve deal velocity and revenue outcomes.

Leads environmental waste operations for an assigned location or business unit, ensuring safe, compliant, efficient performance. Responsibilities include supervising and training staff, managing budgets and resources, preparing operational quotes, monitoring metrics, maintaining facilities, supporting permits and licenses, coordinating with regulators, controlling costs, improving workflows, and meeting customer service objectives. The role also provides technical guidance, manages personnel decisions, and leads complex cross-functional initiatives.

Own and optimize the marketing technology stack, particularly Marketo and its Salesforce integration. Manage lead lifecycle, scoring, nurture programs, email operations, attribution, tracking, data quality, integrations, and campaign governance. Troubleshoot system issues, document processes, direct an external agency, partner with Demand Gen, Events, and Sales, and apply AI to marketing automation and quality assurance.

Leads restaurant operations across the Americas, establishing standards, improving efficiency and profitability, supporting brand partners, and executing new market launches. The role manages operational excellence coaches and market entry leaders, drives cross-functional projects and change adoption, develops field capabilities, monitors P&L impact, and protects food safety, quality, compliance, and brand integrity. Requires extensive regional travel, bilingual English-Spanish communication, and strong restaurant operations leadership.

Own the investigation-platform roadmap for Financial Crime Operations, including alert ingestion, enrichment, grouping, suppression, case management, investigator workflows, auditability, and regulated AI automation. Translate compliance policies and investigator needs into requirements, acceptance criteria, and delivery plans. Partner with engineering and compliance stakeholders, validate system design and data flows, support audits, and ensure controls for explainability, evidence retention, lineage, and change management.

Lead and scale GitLab's AWS and GCP marketplace and funding operations. Own marketplace processes, administer hyperscaler tooling (Tackle.io, Salesforce), drive funding initiatives (SCA, MPOPP, MCCP), resolve escalations, build AI automation agents, govern processes, manage vendor relationships, and coordinate cross-functional stakeholders to ensure accurate, scalable hyperscaler go-to-market execution.

Leads Enveritas’ India operations and supports regional operations across Asia. Responsibilities include building country programs, managing field teams, budgets, vendors, logistics, contracting, data quality, stakeholder relationships, and regional planning. The role requires independent judgment, people leadership, senior external representation, analytical ability, and regular travel to agricultural regions in India, Indonesia, Papua New Guinea, and elsewhere in Asia.

Manages employee benefits operations, including team leadership, workforce planning, budgeting, KPI monitoring, risk management, client retention, process improvement, and technology enablement. Implements operational strategies, improves workflows, ensures regulatory and policy compliance, supports business growth, and partners cross-functionally to enhance service quality, efficiency, profitability, and client and colleague experiences.

Leads multiple Fraud Operations teams focused on disputes and compliance. Responsibilities include developing people leaders and individual contributors, setting operational strategy, improving productivity and quality, managing service levels and queue health, resolving complex risk events, driving cross-functional alignment, and implementing scalable process improvements. The role requires significant fraud operations and people leadership experience, strategic planning, change management, AI-enabled efficiency initiatives, and continuous improvement expertise.

Leads continuous improvement and operational excellence across a third-party logistics network. Responsibilities include process optimization, Kaizen events, value stream mapping, facility startups, customer launches, KPI standardization, leadership coaching, and Lean Six Sigma capability development. The role partners with clients and site leaders to improve productivity, quality, velocity, and financial performance across warehouse and logistics operations in North America.

Leads revenue operations for sales and customer success, owning forecast and pipeline cadence, CRM and CPQ systems, deal desk, compensation administration, revenue modeling, reporting, data integrity, and GTM planning. The role manages revenue systems staff, presents insights to executives, drives sales accountability, improves workflows, and ensures reliable forecasting and pipeline visibility across the organization.

The Senior Support Operations Manager will support Lighthouse’s customer operations function for its hospitality AI platform. The posted description provides limited role-specific details, but indicates responsibility for customer operations within a rapidly scaling, customer-centric technology company. The role is full-time, hybrid, and based in Denver or Dallas.

Leads global Procure-to-Pay and Order-to-Cash operations, including vendor payments, expenses, invoicing, collections, cash application, and dispute resolution. Manages AP and AR teams, maintains internal controls, monitors financial KPIs, supports close and cash forecasting, and drives automation and process improvements. Partners with FP&A, Accounting, Sales, Legal, Tax, and Treasury across multi-entity operations.

Manages daily grain facility operations, staffing, maintenance, safety, quality, logistics, grain processing, profitability, shrink reduction, and facility upkeep. Leads employee training and performance management, safety investigations, food safety compliance, operating and capital budgeting, and financial reporting. Requires a bachelor’s degree and 5–7 years of relevant experience.

Manage revenue operations across forecasting, pipeline visibility, GTM reporting, quota and capacity planning, CRM data standards, and operating cadences. Build dashboards and executive insights, improve sales and revenue processes, support compensation analysis, and optimize the GTM technology stack. Collaborate with Sales, Marketing, Customer Success, Finance, and Analytics to improve forecast accuracy, deal velocity, data quality, and scalable execution.

Manage security operations, incident response, detection engineering, vulnerability and patch oversight, SaaS and endpoint security, cybersecurity risk assessments, and AI security strategy. Lead and develop security engineers, serve as senior Incident Commander, tune CrowdStrike detections, build coverage across endpoint, SaaS, identity, cloud, and proxy signals, and communicate security risks to technical and executive stakeholders.

Lead country-level study operations from startup through close for one or more clinical trials. Oversee local study teams and CROs, manage startup, site activation, recruitment strategies, vendor oversight, risk and issue mitigation, and ensure timely delivery of study plans and quality event follow-up.

Own and optimize the marketing technology stack, lead lifecycle processes, campaign operations, attribution, reporting, data governance, and conversion optimization. Partner with Sales, Revenue Operations, demand generation, finance, and leadership to improve funnel performance, measure campaign ROI, maintain data quality, and scale marketing processes in a B2B SaaS startup environment.

Leads the Satellite Operations Engineering team responsible for the health, safety, positioning, and operational performance of Telesat’s GEO satellite fleet. Manages personnel, duty assignments, procedures, training, anomaly response, maneuver planning, spacecraft resource optimization, and operational improvements. Ensures 24/7 fleet availability, supports customer and business requirements, oversees technical studies, and coordinates internal and external engineering expertise.

Lead day-to-day Vehicle Logistics Center operations including mechanical, detail, lot, maintenance, inspections, and security. Drive profitability, operational efficiency, safety, and customer satisfaction. Manage staffing, training, reporting in VTrace/AMS/GDC, vendor/customer relationships, claims escalations, and continuous process improvements to meet KPIs and corporate initiatives.

Leads Ocean Spray’s Canadian end-to-end operations, including co-manufacturing partners, demand forecasting, inventory management, customer supply chain relationships, innovation commercialization, logistics, and cost savings. Owns integrated business planning, service performance, risk mitigation, supply readiness, and cross-functional execution. Partners with sales, supply planning, procurement, transportation, finance, marketing, R&D, manufacturing, retailers, and legal teams to improve fill rates, optimize costs, resolve operational issues, and support business growth.

Own hospital billing launches from contract signature through stabilized production, serving as the primary account contact. Build launch playbooks, workflows, billing rules, configurations, automations, SLAs, and handoff processes while coordinating Product, Engineering, Operations, Sales, Account Management, implementation, and payer enrollment teams. Manage customer leadership relationships, drive post-launch collections stability, and help define the future Launch and Account Management functions for Hospital Billing.

Lead GTM strategy and revenue operations for global Sales: design segmentation, territory and coverage models, analyze funnel and productivity, run WBR/MBR cadence, lead cross-functional programs, translate goals into technical requirements, and champion AI/automation to improve sales productivity and execution.

Owns HubSpot administration, data architecture, campaign execution, attribution, dashboards, compliance, and marketing measurement. The role builds and monitors daily campaigns, governs the HubSpot-Salesforce integration, manages lead routing and lifecycle workflows, supports cold-email infrastructure, and instruments a conversational AI pilot. It also develops attribution recommendations, maintains consent and data-rights workflows, ensures deliverability and data hygiene, and communicates measurement methodology to marketing, sales, and executive stakeholders.